AdvancedMD Outage History
Uptime record, past incidents, and downtime history for AdvancedMD.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 85.2% | 27 | 4 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 80% | 30 | 6 |
| March 2026 | 100% | 3 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Optum (Change Healthcare) Claims Processing Delays
Started: Jun 11, 6:56 PM
monitoring
Optum (Change Healthcare) has implemented a change and we are beginning to see claims transmit successfully. We will leave this incident open while we monitor to ensure all queued claims have processed. Please note that this may take many hours to fully complete. Our next update will be provided no later than tomorrow morning at 9:00 AM MT.
Jun 11, 11:01 PM
identified
Optum (Change Healthcare) is actively working to resolve the claims processing delays. We will continue to provide updates as information becomes available.
Jun 11, 9:09 PM
identified
We have identified an issue with Optum (Change Healthcare) resulting in claims processing delays beginning June 10, 2026. All other Optum (Change Healthcare) integrations are functioning normally. No action is required — claims do not need to be rebilled and will process automatically once resolved.
We are actively engaged with Optum (Change Healthcare) and will provide updates as information becomes available.
Jun 11, 6:56 PM
ePrescribing Error Messages
Started: Jun 10, 12:46 PM
identified
We have identified the issue and are working on implementing a solution. Our next update will be provided by 8:30 AM MT. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 1:38 PM
investigating
We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 1:12 PM
investigating
We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 12:46 PM
May 2026
DrFirst Outage
Started: May 27, 1:02 AM
monitoring
DrFirst is still investigating the issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding.
May 27, 4:33 AM
monitoring
We are currently aware of an ongoing issue with DrFirst that is impacting the ability to electronically prescribe controlled substances for some providers.
Our team is actively monitoring the situation and working with DrFirst as they investigate and resolve the outage. Non-controlled substance prescribing and other platform functions remain available unless otherwise noted.
We will continue to share updates as more information becomes available. Thank you for your patience and understanding.
May 27, 1:02 AM
Change Healthcare (Optum) Eligibility and Claims Status Disruption
Started: May 7, 1:23 PM
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.
May 7, 4:03 PM
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
May 7, 3:09 PM
identified
We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
May 7, 2:21 PM
investigating
We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
May 7, 1:23 PM
EHR – Dashboard and Patient Charts Unavailable
Started: May 6, 8:48 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 6, 9:02 PM
investigating
We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
May 6, 8:48 PM
eSending Controlled Substances — Prescriptions Stuck in Pending
Started: May 1, 4:04 PM
investigating
We are currently investigating reports that clients are experiencing errors when eSending controlled substances. When attempting to sign and send, you may receive an error stating that one or more prescriptions cannot be sent, and affected prescriptions will show a pending status with Dr. First in the eSend Status Report. Our technical teams are actively engaged and working to resolve the issue.
We recommend holding off on eSending controlled substance prescriptions until this issue is reso...
May 1, 4:04 PM
April 2026
Degraded Claims Processing
Started: Apr 17, 12:59 PM
investigating
We are currently investigating reports of intermittent issues related to claims processing.
Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Apr 17, 12:59 PM
Limited Access to Client Support Chat
Started: Apr 15, 1:32 PM
investigating
We are currently experiencing an issue affecting our Support chat service. As a result, you may be unable to reach our Client Support team via chat. We are actively working to restore service.
Clients needing immediate assistance are encouraged to call us at (888) 700-9060. Our Incident Managers will continue to post updates as new information becomes available.
Apr 15, 1:32 PM
Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with user
Started: Apr 7, 6:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 8:47 PM
identified
We understand the disruption this issue is causing and sincerely apologize. We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively validating a fix. Our next update will be provided no later than 2:30 PM MT.
Apr 8, 6:20 PM
identified
We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively working to implement a solution. Our next update will be provided by 1:00 PM MT.
Apr 8, 3:03 PM
investigating
We continue to work to resolve the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is collaborating with our clearinghouse partner to assist in the resolution. Our next update will be provided by 9:00 AM MT.
Apr 8, 4:05 AM
investigating
We are continuing to work to resolve the eligibility error causing an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is working to resolve this as quickly as possible, and we are collaborating with our clearinghouse partner to assist in the resolution. We will continue to provide updates as new information becomes available.
Apr 8, 1:36 AM
identified
We are continuing to work on a fix for this issue.
Apr 7, 11:29 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 8:19 PM
investigating
We are actively investigating an intermittent issue where some eligibility responses are returning an "Invalid Participant Identification / Credentials not associated with user" error.
Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
Apr 7, 6:59 PM
Eligibility Processing Intermittent Errors
Started: Apr 3, 5:31 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 9:13 PM
identified
The issue has been identified and a fix is being implemented.
Apr 3, 7:47 PM
investigating
We are continuing to investigate this issue.
Apr 3, 6:50 PM
investigating
We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing.
Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.
We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
Apr 3, 5:31 PM