AdvancedMD Outage History
Uptime record, past incidents, and downtime history for AdvancedMD.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 86.7% | 15 | 2 |
| July 2026 | 35.5% | 31 | 20 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 86.7% | 15 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Updox Service Disruption: May Impact AdvancedMD Fax Users
Started: Jul 15, 6:01 PM
monitoring
Our third-party partner, Updox, is currently experiencing a service disruption that may impact access to the AdvancedMD Fax application. As a result, some users may be unable to access fax services at this time.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
For the latest information from Updox, users can subscribe to incident updates on their status page: https://partnerstatus.updox.com/
Jul 15, 6:01 PM
Investigating: Double-Click Appointment Preference Not Being Honored
Started: Jul 13, 3:28 PM
identified
We are continuing to work on a fix for this issue.
Jul 13, 11:23 PM
identified
The issue has been identified and a fix is being implemented.
Jul 13, 9:23 PM
investigating
We are continuing to investigate this issue.
Jul 13, 7:52 PM
investigating
We are continuing to investigate this issue.
Jul 13, 6:39 PM
investigating
We are continuing to investigate this issue.
Jul 13, 4:56 PM
investigating
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the ...
Jul 13, 3:28 PM
Investigating: Note Template Not Automatically Selected When Opening Visits
Started: Jul 10, 2:21 PM
identified
The issue has been identified and a fix is being implemented.
Jul 10, 5:38 PM
investigating
We are continuing to investigate this issue.
Jul 10, 5:37 PM
investigating
We are continuing to investigate this issue.
Jul 10, 2:22 PM
investigating
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template.
Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.
Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the app...
Jul 10, 2:21 PM
Updox Outage: Delays Sending and Receiving AdvancedMD Fax
Started: Jul 8, 7:51 PM
monitoring
Our third-party partner, Updox, is currently experiencing an outage that may result in delays in sending and receiving faxes through AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available.
Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Jul 8, 7:51 PM
Analytics CSV Export — Chrome 150 Workaround
Started: Jul 8, 6:48 PM
monitoring
Google has released a fix for the issue affecting Analytics CSV exports in Chrome version 150.
Resolution:
Please update Google Chrome to version 150.0.7871.125 or later, as this release resolves the issue.
This issue was caused by the previous Google Chrome release and was not related to AdvancedMD. Your Analytics report data was not affected in any way during this issue.
Thank you for your patience while Google addressed this issue.
Jul 20, 2:46 PM
monitoring
Google has identified the issue in Chrome 150 and is actively working on a fix, which will be included in an upcoming Chrome release.
You can track the status of the fix and view additional details here: https://issues.chromium.org/issues/531787870.
In the meantime, please continue using one of the following workarounds: Downgrade Chrome to version 149.0.7827.201, or
Use Microsoft Edge.
We will continue to monitor the issue and update this notice as soon as a resolution is available.
Jul 16, 10:32 PM
monitoring
We are continuing to monitor for any further issues.
Jul 15, 7:19 PM
monitoring
We are continuing to monitor for any further issues.
Jul 13, 3:32 PM
monitoring
We are aware of an issue caused by a third-party update to Google Chrome version 150 that affects Analytics CSV exports. You may receive an error when attempting to download reports to CSV. This is not an AdvancedMD issue — your report data is not affected.
Workaround:
Downgrade Chrome to version 149.0.7827.201, or use Microsoft Edge.
We are monitoring for a fix from Google and will update this notice when resolved.
Jul 8, 6:48 PM
June 2026
Optum (Change Healthcare) Claims Processing Delays
Started: Jun 11, 6:56 PM
monitoring
Optum (Change Healthcare) has implemented a change and we are beginning to see claims transmit successfully. We will leave this incident open while we monitor to ensure all queued claims have processed. Please note that this may take many hours to fully complete. Our next update will be provided no later than tomorrow morning at 9:00 AM MT.
Jun 11, 11:01 PM
identified
Optum (Change Healthcare) is actively working to resolve the claims processing delays. We will continue to provide updates as information becomes available.
Jun 11, 9:09 PM
identified
We have identified an issue with Optum (Change Healthcare) resulting in claims processing delays beginning June 10, 2026. All other Optum (Change Healthcare) integrations are functioning normally. No action is required — claims do not need to be rebilled and will process automatically once resolved.
We are actively engaged with Optum (Change Healthcare) and will provide updates as information becomes available.
Jun 11, 6:56 PM
ePrescribing Error Messages
Started: Jun 10, 12:46 PM
identified
We have identified the issue and are working on implementing a solution. Our next update will be provided by 8:30 AM MT. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 1:38 PM
investigating
We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 1:12 PM
investigating
We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
Jun 10, 12:46 PM
May 2026
DrFirst Outage
Started: May 27, 1:02 AM
monitoring
DrFirst is still investigating the issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding.
May 27, 4:33 AM
monitoring
We are currently aware of an ongoing issue with DrFirst that is impacting the ability to electronically prescribe controlled substances for some providers.
Our team is actively monitoring the situation and working with DrFirst as they investigate and resolve the outage. Non-controlled substance prescribing and other platform functions remain available unless otherwise noted.
We will continue to share updates as more information becomes available. Thank you for your patience and understanding.
May 27, 1:02 AM
Change Healthcare (Optum) Eligibility and Claims Status Disruption
Started: May 7, 1:23 PM
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.
May 7, 4:03 PM
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
May 7, 3:09 PM
identified
We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
May 7, 2:21 PM
investigating
We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
May 7, 1:23 PM
EHR – Dashboard and Patient Charts Unavailable
Started: May 6, 8:48 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 6, 9:02 PM
investigating
We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
May 6, 8:48 PM
eSending Controlled Substances — Prescriptions Stuck in Pending
Started: May 1, 4:04 PM
investigating
We are currently investigating reports that clients are experiencing errors when eSending controlled substances. When attempting to sign and send, you may receive an error stating that one or more prescriptions cannot be sent, and affected prescriptions will show a pending status with Dr. First in the eSend Status Report. Our technical teams are actively engaged and working to resolve the issue.
We recommend holding off on eSending controlled substance prescriptions until this issue is reso...
May 1, 4:04 PM
April 2026
Degraded Claims Processing
Started: Apr 17, 12:59 PM
investigating
We are currently investigating reports of intermittent issues related to claims processing.
Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Apr 17, 12:59 PM
Limited Access to Client Support Chat
Started: Apr 15, 1:32 PM
investigating
We are currently experiencing an issue affecting our Support chat service. As a result, you may be unable to reach our Client Support team via chat. We are actively working to restore service.
Clients needing immediate assistance are encouraged to call us at (888) 700-9060. Our Incident Managers will continue to post updates as new information becomes available.
Apr 15, 1:32 PM
Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with user
Started: Apr 7, 6:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 8:47 PM
identified
We understand the disruption this issue is causing and sincerely apologize. We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively validating a fix. Our next update will be provided no later than 2:30 PM MT.
Apr 8, 6:20 PM
identified
We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively working to implement a solution. Our next update will be provided by 1:00 PM MT.
Apr 8, 3:03 PM
investigating
We continue to work to resolve the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is collaborating with our clearinghouse partner to assist in the resolution. Our next update will be provided by 9:00 AM MT.
Apr 8, 4:05 AM
investigating
We are continuing to work to resolve the eligibility error causing an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is working to resolve this as quickly as possible, and we are collaborating with our clearinghouse partner to assist in the resolution. We will continue to provide updates as new information becomes available.
Apr 8, 1:36 AM
identified
We are continuing to work on a fix for this issue.
Apr 7, 11:29 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 8:19 PM
investigating
We are actively investigating an intermittent issue where some eligibility responses are returning an "Invalid Participant Identification / Credentials not associated with user" error.
Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
Apr 7, 6:59 PM
Eligibility Processing Intermittent Errors
Started: Apr 3, 5:31 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 9:13 PM
identified
The issue has been identified and a fix is being implemented.
Apr 3, 7:47 PM
investigating
We are continuing to investigate this issue.
Apr 3, 6:50 PM
investigating
We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing.
Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.
We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
Apr 3, 5:31 PM