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AdvancedMD Outage History

Uptime record, past incidents, and downtime history for AdvancedMD.

Checking current status...
76.6% uptime over 47 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 13

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 61.5% 13 5
April 2026 80% 30 6
March 2026 100% 4 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 47 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Change Healthcare (Optum) Eligibility and Claims Status Disruption
minor

Started: May 7, 1:23 PM

identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.
May 7, 4:03 PM
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
May 7, 3:09 PM
identified
We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
May 7, 2:21 PM
investigating
We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
May 7, 1:23 PM
EHR – Dashboard and Patient Charts Unavailable
major

Started: May 6, 8:48 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 6, 9:02 PM
investigating
We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.
May 6, 8:48 PM
eSending Controlled Substances — Prescriptions Stuck in Pending
major

Started: May 1, 4:04 PM

investigating
We are currently investigating reports that clients are experiencing errors when eSending controlled substances. When attempting to sign and send, you may receive an error stating that one or more prescriptions cannot be sent, and affected prescriptions will show a pending status with Dr. First in the eSend Status Report. Our technical teams are actively engaged and working to resolve the issue. We recommend holding off on eSending controlled substance prescriptions until this issue is reso...
May 1, 4:04 PM
April 2026
Degraded Claims Processing
minor

Started: Apr 17, 12:59 PM

investigating
We are currently investigating reports of intermittent issues related to claims processing. Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates here as additional information becomes available.
Apr 17, 12:59 PM
Limited Access to Client Support Chat
minor

Started: Apr 15, 1:32 PM

investigating
We are currently experiencing an issue affecting our Support chat service. As a result, you may be unable to reach our Client Support team via chat. We are actively working to restore service. Clients needing immediate assistance are encouraged to call us at (888) 700-9060. Our Incident Managers will continue to post updates as new information becomes available.
Apr 15, 1:32 PM
Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with user
minor

Started: Apr 7, 6:59 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 8:47 PM
identified
We understand the disruption this issue is causing and sincerely apologize. We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively validating a fix. Our next update will be provided no later than 2:30 PM MT.
Apr 8, 6:20 PM
identified
We have identified the root cause of the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error and are actively working to implement a solution. Our next update will be provided by 1:00 PM MT.
Apr 8, 3:03 PM
investigating
We continue to work to resolve the eligibility issue resulting in an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is collaborating with our clearinghouse partner to assist in the resolution. Our next update will be provided by 9:00 AM MT.
Apr 8, 4:05 AM
investigating
We are continuing to work to resolve the eligibility error causing an "Invalid Participant Identification / Credentials not associated with user" error for some clients. Our engineering team is working to resolve this as quickly as possible, and we are collaborating with our clearinghouse partner to assist in the resolution. We will continue to provide updates as new information becomes available.
Apr 8, 1:36 AM
identified
We are continuing to work on a fix for this issue.
Apr 7, 11:29 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 8:19 PM
investigating
We are actively investigating an intermittent issue where some eligibility responses are returning an "Invalid Participant Identification / Credentials not associated with user" error. Our technical teams are engaged and working to identify the root cause and restore full functionality. Incident Managers will continue to provide updates here as additional information becomes
Apr 7, 6:59 PM
Eligibility Processing Intermittent Errors
minor

Started: Apr 3, 5:31 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 9:13 PM
identified
The issue has been identified and a fix is being implemented.
Apr 3, 7:47 PM
investigating
We are continuing to investigate this issue.
Apr 3, 6:50 PM
investigating
We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing. Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels. We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.
Apr 3, 5:31 PM
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