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91.2%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
88.9%
27
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Patient PortalPractice Management (PM)3rd Party APIsInterfacesPatient KioskODBCOnline SchedulingPatient MessagingElectronic Health Records (EHR)Telehealth
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:30 PM MT. We appreciate your patience and apologize for the disruption.
identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:00 PM MT. We appreciate your patience and apologize for the disruption.
identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 9:30 PM MT. We apologize for any inconvenience.
identified
We have identified the cause of the platform errors and screen loading issues and are actively working to implement a fix. Incident Managers will continue to provide updates on the Status Page as more information becomes available. We apologize for any inconvenience.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are actively working to resolve an issue that is preventing users from accessing the Waystar Portal through Single Sign-On. Our technical teams are investigating and working toward a resolution. Incident Managers will provide updates on the Status Page as more information becomes available.
Practice Management (PM)Electronic Health Records (EHR)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue causing the AdvancedMD login page to load incorrectly. Our teams are actively working to resolve the issue and will provide an update as more information becomes available.
A fix has been implemented and we are monitoring the results.
identified
This issue appears to be related to our third-party payment processor, OpenEdge. We are actively working with OpenEdge to identify the root cause and resolve the issue. AdvancedMD Pay is not impacted.
We have received reports from some clients that credit card payments have processed successfully, despite the payment screen remaining in a "Checking payment status" state. Payments may take at least an hour to reflect due to delays. Before retrying a transaction, we recommend waiting at least ...
investigating
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
identified
We are aware that some users are experiencing issues processing credit card payments, with payments not completing as expected. Our technical teams are actively investigating the cause. Incident Managers will continue to provide updates here as additional information becomes available.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Some Clients Experiencing Errors Saving Prescriptions
minorSource not attested
Last archived state: resolved
View archived record details
ePrescribing
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting some clients' ability to save prescriptions. Affected users may see the error "One or more required fields are blank or invalid. Please enter the missing information before saving." Our technical teams are engaged and actively working to identify and resolve the issue. We will provide an update within 1 hour.
July 2026
Updox Service Disruption: May Impact AdvancedMD Fax Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our third-party partner, Updox, is currently experiencing a service disruption that may impact access to the AdvancedMD Fax application. As a result, some users may be unable to access fax services at this time.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
For the latest information from Updox, users can subscribe to incident updates on their status page: https://partnerstatus.updox.com/
Investigating: Double-Click Appointment Preference Not Being Honored
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the ...
Investigating: Note Template Not Automatically Selected When Opening Visits
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template.
Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.
Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the app...
Updox Outage: Delays Sending and Receiving AdvancedMD Fax
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our third-party partner, Updox, is currently experiencing an outage that may result in delays in sending and receiving faxes through AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available.
Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Analytics CSV Export — Chrome 150 Workaround
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Google has released a fix for the issue affecting Analytics CSV exports in Chrome version 150.
Resolution:
Please update Google Chrome to version 150.0.7871.125 or later, as this release resolves the issue.
This issue was caused by the previous Google Chrome release and was not related to AdvancedMD. Your Analytics report data was not affected in any way during this issue.
Thank you for your patience while Google addressed this issue.
monitoring
Google has identified the issue in Chrome 150 and is actively working on a fix, which will be included in an upcoming Chrome release.
You can track the status of the fix and view additional details here: https://issues.chromium.org/issues/531787870.
In the meantime, please continue using one of the following workarounds: Downgrade Chrome to version 149.0.7827.201, or
Use Microsoft Edge.
We will continue to monitor the issue and update this notice as soon as a resolution is available.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are aware of an issue caused by a third-party update to Google Chrome version 150 that affects Analytics CSV exports. You may receive an error when attempting to download reports to CSV. This is not an AdvancedMD issue — your report data is not affected.
Workaround:
Downgrade Chrome to version 149.0.7827.201, or use Microsoft Edge.
We are monitoring for a fix from Google and will update this notice when resolved.
Optum (Change Healthcare) has implemented a change and we are beginning to see claims transmit successfully. We will leave this incident open while we monitor to ensure all queued claims have processed. Please note that this may take many hours to fully complete. Our next update will be provided no later than tomorrow morning at 9:00 AM MT.
identified
Optum (Change Healthcare) is actively working to resolve the claims processing delays. We will continue to provide updates as information becomes available.
identified
We have identified an issue with Optum (Change Healthcare) resulting in claims processing delays beginning June 10, 2026. All other Optum (Change Healthcare) integrations are functioning normally. No action is required — claims do not need to be rebilled and will process automatically once resolved.
We are actively engaged with Optum (Change Healthcare) and will provide updates as information becomes available.
ePrescribing Error Messages
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working on implementing a solution. Our next update will be provided by 8:30 AM MT. Our Incident Managers will continue to provide updates here as additional information becomes available.
investigating
We are investigating an issue where users are receiving errors when sending prescriptions. We are engaging with our third-party partner to resolve the issue. Our next update will be provided in approximately 30 minutes. Our Incident Managers will continue to provide updates here as additional information becomes available.
investigating
We are currently investigating an issue where some users are receiving an error when sending ePrescriptions. Our technical teams are actively engaged and working to resolve the issue. Our Incident Managers will continue to provide updates here as additional information becomes available.
May 2026
DrFirst Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
DrFirst is still investigating the issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding.
monitoring
We are currently aware of an ongoing issue with DrFirst that is impacting the ability to electronically prescribe controlled substances for some providers.
Our team is actively monitoring the situation and working with DrFirst as they investigate and resolve the outage. Non-controlled substance prescribing and other platform functions remain available unless otherwise noted.
We will continue to share updates as more information becomes available. Thank you for your patience and understanding.
Change Healthcare (Optum) Eligibility and Claims Status Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. Users can view incident notifications on the Change Healthcare status page at https://status.optum.com/.
identified
Change Healthcare (Optum) has confirmed an outage affecting their services. AdvancedMD users may experience issues with real-time eligibility, claim status, and enrollments. Change Healthcare (Optum) is working to resolve the issue. We will continue to provide updates as more information becomes available.
identified
We are actively working with Change Healthcare (Optum) to resolve the "Error while retrieving Eligibility Response" error. There is no workaround available at this time. We will provide updates as more information becomes available.
investigating
We are currently investigating an issue affecting eligibility responses for some users. Affected users may see the following error: "Error while retrieving Eligibility Response." The issue is related to our Change Healthcare (Optum) integration. We will provide updates as more information becomes available.
