Degraded Client Services Support: Degraded Phone and Chat Capabilities
View the provider incident record →Current answer
AdvancedMD experienced a minor incident: Degraded Client Services Support: Degraded Phone and Chat Capabilities. ServiceAlert observed recovery on Oct 13, 2026.
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Incident Lifecycle
Affected Components
Client Services Support
Incident Timeline
Investigating
We are continuing to investigate this issue.
Oct 13, 2026 at 3:42 PM UTC
Investigating
Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
Oct 13, 2026 at 3:30 PM UTC
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