Current answer
AdvancedMD experienced a major incident: Platform Errors and Screen Loading Issues. ServiceAlert observed recovery on Sep 25, 2026.
Looking for an update now? Check the current status, or follow AdvancedMD for future changes.
Incident Lifecycle
Affected Components
Patient Portal
Practice Management (PM)
3rd Party APIs
Interfaces
Patient Kiosk
ODBC
Online Scheduling
Patient Messaging
Electronic Health Records (EHR)
Telehealth
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 25, 2026 at 4:38 AM UTC
Identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:30 PM MT. We appreciate your patience and apologize for the disruption.
Sep 25, 2026 at 4:03 AM UTC
Identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:00 PM MT. We appreciate your patience and apologize for the disruption.
Sep 25, 2026 at 3:33 AM UTC
Identified
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 9:30 PM MT. We apologize for any inconvenience.
Sep 25, 2026 at 2:59 AM UTC
Identified
We have identified the cause of the platform errors and screen loading issues and are actively working to implement a fix. Incident Managers will continue to provide updates on the Status Page as more information becomes available. We apologize for any inconvenience.
Sep 25, 2026 at 1:58 AM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 25, 2026 at 1:22 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 25, 2026 at 1:13 AM UTC
Investigating
We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
Sep 25, 2026 at 12:57 AM UTC
Was your business affected by this AdvancedMD outage?
Follow AdvancedMD and route available status alerts to email or a team channel.