New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
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Cloud Service Reliability Report

April 2026

88.01%
Avg. Uptime
2313
Services Tracked
1102
Had Issues
8318
Total Issue-Days

April 2026 was a challenging month for cloud reliability. Average uptime across 2313 monitored services was 88.01%, up 0.33% from March.

Key Findings

  • Average uptime across 2313 services was 88.01%, up 0.33% from March
  • Data Infrastructure had the most issues with 92 total incident-days
  • 1211 services maintained 100% uptime (Platinum tier)
  • 1102 services (47.6%) experienced at least one issue during April

Uptime Distribution

1211
1102
Platinum (100%): 1211 (52.4%)
Gold (99.9%+): 0 (0%)
Silver (99%+): 0 (0%)
Bronze (<99%): 1102 (47.6%)

Category Breakdown

Category Services Avg Uptime Issue Days Worst Performer
Data Infrastructure 21 85.4% 92 MongoDB Atlas
Cloud Platforms 10 72% 84 Linode
Payments & Fintech 30 91.67% 75 Coinbase
Data Integration & ETL 13 81.28% 73 Informatica
Identity & Access Management 16 87.92% 58 FusionAuth
CDN & Edge 16 88.13% 57 Cloudflare
HR & Workforce 18 89.63% 56 Greenhouse
Observability & Monitoring 12 86.39% 49 Grafana Cloud
CRM & Sales 19 91.4% 49 Seismic
Hosting & PaaS 12 87.78% 44 Fly.io
Code Security & SAST 4 68.33% 38 Snyk
Shipping & Logistics 8 84.17% 38 Shippo
Marketing & Email 31 96.02% 37 SendGrid
Source Control & Code Hosting 4 70.83% 35 GitHub
CI/CD & Build 7 83.81% 34 CircleCI
Endpoint Security & EDR 7 83.81% 34 KnowBe4
Project Management 12 90.84% 33 Monday.com
AI API & Infrastructure 19 94.39% 32 OpenAI
Website Builders 12 91.39% 31 10Web
Productivity & Knowledge 18 95.37% 25 Notion
Testing & QA 8 90% 24 BrowserStack
Password Managers 3 73.33% 24 1Password
AI Audio & Media 4 80% 24 Deepgram
E-Commerce Platforms 16 95% 24 Lightspeed
Developer Infrastructure 66 98.89% 22 HashiCorp
Customer Support 15 95.11% 22 Intercom
Gaming Platforms 13 94.36% 22 Nexus Mods
AI Assistants 7 90.48% 20 OpenAI
Banking & Finance 16 96.25% 18 Coinbase
Video Conferencing 4 85.84% 17 Zoom
Product Analytics 6 92.22% 14 Amplitude
Online Learning 4 92.5% 9 Udemy
Device Management 2 86.67% 8 Jamf
Team Messaging 4 94.17% 7 Discord
Design Tools 13 98.21% 7 Canva
Course & Creator Platforms 4 95.83% 5 Teachable
Social Media 11 98.79% 4 LinkedIn
Whiteboard & Diagramming 2 96.67% 2 Miro
Food & Delivery 4 99.17% 1 DoorDash
Messaging Apps 3 100% 0 WhatsApp
Video Streaming 12 100% 0 Twitch
Live TV Streaming 4 100% 0 YouTube TV
Music Streaming 5 100% 0 Spotify
Shooter & Battle Royale Games 7 100% 0 Apex Legends
Online & Multiplayer Games 4 100% 0 Dota 2
Sports Video Games 3 100% 0 EA FC
Sports Media 2 100% 0 NFL
Telecom & Internet 12 100% 0 AT&T
Airlines & Travel 10 100% 0 Uber
Retail & Shopping 9 100% 0 eBay
Government Services 7 100% 0 IRS
Insurance 6 100% 0 Allstate
Dating Apps 3 100% 0 Hinge
Education & EdTech 11 100% 0 Gradescope
Healthcare & Medical 6 100% 0 DrChrono
Legal Tech 3 100% 0 Filevine
IoT & Connected Devices 3 100% 0 Blues Wireless
Scheduling & Calendar 10 100% 0 Appointy
Security & Compliance 14 100% 0 Tessian
Travel & Hospitality Tech 3 100% 0 Guesty

Biggest Incidents

SAST scan issues on saas-eu.whitesourcesoftware.com
critical Apr 1
Bahrain - Monitoring Location Outage
critical Apr 1
All Shared Platforms: AWS Connector Validation failures [IM-12562]
critical Apr 1
Service Outage - Sinch Engage Classic
critical Apr 1
App Live is facing issues
critical Apr 1

Most Affected Services

Service Uptime Issue Days Breakdown
Cloudflare 0% 30
Tenable 0% 30
Twilio 0% 30
Elastic Cloud 0% 30
MongoDB Atlas 0% 30
Hootsuite 0% 30
Snowflake 0% 30
Confluent Cloud 0% 30
Grafana Cloud 0% 30
Linode 0% 30

Most Reliable Services

Service Uptime Days Tracked
Citrix Cloud 100% 30
CrowdStrike 100% 30
Okta 100% 30
PagerDuty 100% 30
Slack 100% 30
Slido 100% 30
Webex 100% 30
Fastly 100% 30
Google Cloud (GCP) 100% 30
Salesforce 100% 30

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Monthly Cloud Service Reliability Reports

ServiceAlert.ai publishes monthly reliability reports covering 2321+ cloud services. Each report includes uptime percentages, incident counts, and breakdowns by severity. Use these reports to evaluate vendor reliability and make informed infrastructure decisions.

Want more detailed analysis? Browse individual service pages for 90-day uptime graphs and incident history. Or view current incidents happening right now.