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Cloud Service Reliability Report

April 2026

Generated 31 May 2026 from ServiceAlert's provider-status observations.

Results measure reported issue frequency, not duration-based, component-weighted, contractual, or user-journey uptime. Collection timing and normalization rules are not published. Read the methodology or request a correction at support@servicealert.ai.

88.01%
Avg. Issue-Free Days
2313
Services Tracked
1102
Had Issues
8318
Total Issue-Days

April 2026 was a challenging month for cloud reliability. Average issue-free-day rate across 2313 monitored services was 88.01%, up 0.37% from March.

Key Findings

  • Average uptime across 2313 services was 88.01%, up 0.37% from March
  • Data Infrastructure had the most issues with 92 total incident-days
  • 1211 services maintained 100% uptime (Platinum tier)
  • 1102 services (47.6%) experienced at least one issue during April

Issue-Free-Day Distribution

1211
1102
100% issue-free days: 1211 (52.4%)
99.9%+ issue-free days: 0 (0%)
99%+ issue-free days: 0 (0%)
Below 99% issue-free days: 1102 (47.6%)

Category Breakdown

Category Services Avg Issue-Free Days Issue Days Worst Performer
Data Infrastructure 21 85.4% 92 MongoDB Atlas
Cloud Platforms 10 72% 84 Linode
Payments & Fintech 30 91.67% 75 Coinbase
Data Integration & ETL 13 81.28% 73 Informatica
Identity & Access Management 16 87.92% 58 FusionAuth
CDN & Edge 16 88.13% 57 Cloudflare
HR & Workforce 18 89.63% 56 Greenhouse
Observability & Monitoring 12 86.39% 49 Grafana Cloud
CRM & Sales 19 91.4% 49 Seismic
Hosting & PaaS 12 87.78% 44 Fly.io
Code Security & SAST 4 68.33% 38 Snyk
Shipping & Logistics 8 84.17% 38 Shippo
Marketing & Email 31 96.02% 37 SendGrid
Source Control & Code Hosting 4 70.83% 35 GitHub
CI/CD & Build 7 83.81% 34 CircleCI
Endpoint Security & EDR 7 83.81% 34 KnowBe4
Project Management 12 90.84% 33 Monday.com
AI API & Infrastructure 19 94.39% 32 OpenAI
Website Builders 12 91.39% 31 10Web
Productivity & Knowledge 18 95.37% 25 Notion
Testing & QA 8 90% 24 BrowserStack
Password Managers 3 73.33% 24 1Password
AI Audio & Media 4 80% 24 Deepgram
E-Commerce Platforms 16 95% 24 Lightspeed
Developer Infrastructure 66 98.89% 22 HashiCorp
Customer Support 15 95.11% 22 Intercom
Gaming Platforms 13 94.36% 22 Nexus Mods
AI Assistants 7 90.48% 20 OpenAI
Banking & Finance 16 96.25% 18 Coinbase
Video Conferencing 4 85.84% 17 Zoom
Product Analytics 6 92.22% 14 Amplitude
Online Learning 4 92.5% 9 Udemy
Device Management 2 86.67% 8 Jamf
Team Messaging 4 94.17% 7 Discord
Design Tools 13 98.21% 7 Canva
Course & Creator Platforms 4 95.83% 5 Teachable
Social Media 11 98.79% 4 LinkedIn
Whiteboard & Diagramming 2 96.67% 2 Miro
Food & Delivery 4 99.17% 1 DoorDash
Messaging Apps 3 100% 0 WhatsApp
Video Streaming 12 100% 0 Twitch
Live TV Streaming 4 100% 0 YouTube TV
Music Streaming 5 100% 0 Spotify
Shooter & Battle Royale Games 7 100% 0 Apex Legends
Online & Multiplayer Games 4 100% 0 Dota 2
Sports Video Games 3 100% 0 EA FC
Sports Media 2 100% 0 NFL
Telecom & Internet 12 100% 0 AT&T
Airlines & Travel 10 100% 0 Uber
Retail & Shopping 9 100% 0 eBay
Government Services 7 100% 0 IRS
Insurance 6 100% 0 Allstate
Dating Apps 3 100% 0 Hinge
Education & EdTech 11 100% 0 Gradescope
Healthcare & Medical 6 100% 0 DrChrono
Legal Tech 3 100% 0 Filevine
IoT & Connected Devices 3 100% 0 Blues Wireless
Scheduling & Calendar 10 100% 0 Appointy
Security & Compliance 14 100% 0 Tessian
Travel & Hospitality Tech 3 100% 0 Guesty

Biggest Incidents

SAST scan issues on saas-eu.whitesourcesoftware.com
critical Apr 1
Bahrain - Monitoring Location Outage
critical Apr 1
All Shared Platforms: AWS Connector Validation failures [IM-12562]
critical Apr 1
Service Outage - Sinch Engage Classic
critical Apr 1
App Live is facing issues
critical Apr 1

Most Affected Services

Service Issue-Free Days Issue Days Breakdown
Redis 0% 16
Clockwise 0% 16 2d maint
Abstract 0% 16
Lime Connect 0% 16
SALT Security 0% 16
Tegus 0% 16
The Galaxy Project 0% 16
tokenio 0% 16
EVRYTHNG Product Cloud 0% 16
Librato 0% 16

Most Consistently Clear Services

Service Issue-Free Days Days Tracked
People.ai 95.24% 21
bigtincan 85.71% 21
QLess Linebuster 85.71% 21
Vox Media 56.25% 16
Redis 0% 16
Clockwise 0% 16
Abstract 0% 16
Lime Connect 0% 16
SALT Security 0% 16
Tegus 0% 16

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About the monthly report

Each report summarizes provider-status observations for the selected month, including issue-free-day rates, reported incidents, and category comparisons.

Use these signals alongside your own synthetic and real-user monitoring. Browse individual service pages, review our limitations, or view current incidents.