Monthly industry report
State of SaaS Reliability
July 2026
How 2,313 cloud and SaaS services actually performed last month, measured from official status pages, not marketing claims.
85.98%
Industry average uptime
1,106/2,313
Services with incidents
+0.79pt
Month-over-month change
Headlines
- Average uptime across 2313 services was 85.98%, up 0.79% from June
- Cloud Platforms had the most issues with 115 total incident-days
- 1207 services maintained 100% uptime (Platinum tier)
- 1106 services (47.8%) experienced at least one issue during July
Most unreliable (by incident-hours)
- Cloudflare 0.00%
- Citrix Cloud 0.00%
- Tenable 0.00%
- Zscaler 0.00%
- Twilio 0.00%
Most reliable (perfect or near-perfect)
- Cribl 100.00%
- CrowdStrike 100.00%
- Okta 100.00%
- PagerDuty 100.00%
- Red Canary 100.00%
Biggest outages of the month
[Brazil][PIX] Payment processing degradation
Imbogamizi mu kwishyura Mituweli - Temporary disruption in paying for Mutuelle
Imbogamizi mu gusaba serivisi za polisi - Technical interruption in applying for Rwanda National Police services
Outage of DRACOON
Nextiva Contact Center Login Issues
US Platform 3: Delay in data processing to the UI (IM-12737)
Category breakdown
Which parts of the stack had the roughest month.
2
53.97%
0 services
0
57.41%
0 services
21
60.50%
0 services
14
62.96%
0 services
20
70.37%
0 services
6
75.46%
0 services
13
81.02%
0 services
3
81.77%
0 services
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