Monthly industry report
State of SaaS Reliability
April 2026
How 2,313 cloud and SaaS services actually performed last month, measured from official status pages, not marketing claims.
88.55%
Industry average uptime
1,045/2,313
Services with incidents
+0.87pt
Month-over-month change
Headlines
- Average uptime across 2313 services was 88.55%, up 0.87% from March
- Data Infrastructure had the most issues with 83 total incident-days
- 1268 services maintained 100% uptime (Platinum tier)
- 1045 services (45.2%) experienced at least one issue during April
Most unreliable (by incident-hours)
- Cloudflare 0.00%
- Tenable 0.00%
- Twilio 0.00%
- Elastic Cloud 0.00%
- MongoDB Atlas 0.00%
Most reliable (perfect or near-perfect)
- AWS 100.00%
- Citrix Cloud 100.00%
- CrowdStrike 100.00%
- Okta 100.00%
- PagerDuty 100.00%
Biggest outages of the month
SAST scan issues on saas-eu.whitesourcesoftware.com
Bahrain - Monitoring Location Outage
All Shared Platforms: AWS Connector Validation failures [IM-12562]
Service Outage - Sinch Engage Classic
App Live is facing issues
Harvest Disruption: Investigating Ongoing Issue
Category breakdown
Which parts of the stack had the roughest month.
12
70.37%
0 services
18
72.84%
0 services
1
74.07%
0 services
13
74.08%
0 services
20
80.56%
0 services
2
81.48%
0 services
10
83.80%
0 services
27
85.19%
0 services
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Want the full detail? Browse every monthly report or read April 2026 in full.