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57.1%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Global: Subscriptions - some customers are unable to purchase and management subscriptions
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.
Xero Platform and SettingsInvoicing, Bills & QuotesContacts
monitoring
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.
Degraded Performance: US Payroll (Powered by Gusto)
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
September 2026
Degraded Performance: US Payroll (Powered by Gusto)
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.
US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero
Gusto has implemented a fix and we are currently monitoring the results.
identified
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side.
Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
The ATO has implemented a fix and we are currently monitoring the results.
identified
Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.
UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT)
HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of these filings by logging into the HMRC services directly in the mean time.
investigating
We're aware that the issue with HMRC services is affecting Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT. Some products are unavailable, responding more slowly than usual, or not updating their status. This is due to an issue with HMRC and HMRC have confirmed they are investigating.
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
Salesforce has implemented a fix and we are currently monitoring the results.
investigating
Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform.
Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
investigating
We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.
Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager
Our team has implemented a fix and we are currently monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Global: Xero- some customers may be experiencing issues in Xero
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
investigating
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
Global: Xero - some customers may be experiencing errors in Xero
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is impacting customers trying to navigate and use Xero
This is our top priority and we will update you as soon as we can.
April 2026
Global: Xero - Customers are experiencing issues accessing Xero
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware customers trying to access Xero are experiencing errors. Our team is investigating this with urgency.
Global: Xero - Some customers may be experiencing slowness and errors across Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware some customers trying to navigate Xero are experiencing intermittent slowness and errors. Our team is investigating this with urgency.
Global: Hubdoc - Errors and performance issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
AU: Tax - Some customers are experiencing an issue accessing tax returns.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results.
identified
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
investigating
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
Global: Xero - Some users are experiencing errors across Xero
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware some customers are experiencing errors across Xero. Our team is investigating this with urgency.
