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Xero

Global: Subscriptions - some customers are unable to purchase and management subscriptions

Minor Impact Resolved Duration: 41m October 15, 2026
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Current answer

Xero experienced a minor incident: Global: Subscriptions - some customers are unable to purchase and management subscriptions. ServiceAlert observed recovery on Oct 15, 2026.

Official Xero status page Current Xero status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
Xero Platform and Settings

Incident Timeline

Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Oct 15, 2026 at 6:10 AM UTC
Investigating
We are aware that some customers trying to purchase and management subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.
Oct 15, 2026 at 5:43 AM UTC
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