Current answer
Xero experienced a minor incident: Degraded Performance: US Payroll (Powered by Gusto). ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
US Payroll, powered by Gusto
Incident Timeline
Monitoring
Gusto has implemented a fix and we are currently monitoring the results.
Oct 2, 2026 at 12:02 AM UTC
Identified
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
Oct 1, 2026 at 9:37 PM UTC
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