New Multi-region uptime checks and custom-domain status pages
Xero

US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

Critical Impact Resolved Duration: 53m September 28, 2026
View the provider incident record →

Current answer

Xero experienced a critical incident: US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero. ServiceAlert observed recovery on Sep 28, 2026.

Official Xero status page Current Xero status ServiceAlert observed status change:

Looking for an update now? Check the current status, or follow Xero for future changes.

Incident Lifecycle

Identified Monitoring
Affected Components
US Payroll, powered by Gusto

Incident Timeline

Monitoring
Gusto has implemented a fix and we are currently monitoring the results.
Sep 28, 2026 at 9:05 PM UTC
Identified
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side.
Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
Sep 28, 2026 at 8:32 PM UTC
Was your business affected by this Xero outage?
Follow Xero and route available status alerts to email or a team channel.
Follow Xero → View Xero History

Similar Xero Incidents

UK: Tax - MTD and VAT unavailable Critical Sep 2, 2026 Global: Subscriptions - some customers are unable to purchase and management subscriptions Minor Oct 15, 2026 Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. Major Oct 14, 2026 Degraded Performance: US Payroll (Powered by Gusto) Minor Oct 1, 2026 Degraded Performance: US Payroll (Powered by Gusto) Minor Sep 29, 2026