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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Cisco Secure Access – Zero Trust Access Configuration-Sync and Enrollment Issues – Global
We are investigating an issue affecting the Zero Trust Access configuration synchronization and enrollment service across multiple Cisco Secure Access data centers.
Affected customers may experience delays or failures when synchronizing configurations or completing Zero Trust Access enrollment.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access – Connectivity Issue – Sydney (Australia)
We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India.
Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Cisco Secure Access - Intermittent Remote Access VPN connection failures - US East
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region.
Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed.
Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – API and Dashboard Issue – US Gov East
Our engineering team continues to work on resolving the API and Dashboard service issue affecting FedRAMP customers in the US Gov East region. We are actively monitoring the situation and will provide a final update once the issue has been fully resolved.
We apologize for any inconvenience and appreciate your patience.
identified
We have identified a potential issue affecting API and Dashboard services for FedRAMP customers connecting through the US Gov East region.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains.
The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution.
Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
identified
We have identified that the issue occurs with domains hosted on Akamai IPv6 name servers that return a DNS response that is larger than 1410 bytes. These responses are being truncated which causes a Servfail response from the Cisco resolvers. We are continuing to work with Akamai to resolve this issue, we have the following proposed workaround.
<b>Work Around</b>
You can bypass the impacted domains from Cisco DNS. This can be performed with the Domain Management configuration for managed devices (Virtual Appliances and Roaming Clients) and with conditional forwarding rules on local DNS servers externally forwarding to Cisco DNS.
investigating
Customers using Cisco Secure Access might be unable to access some Akamai-hosted domains due to DNSSEC validation failure.Our teams are investigating and working to restore access. We will provide updates as more information becomes available.
Cisco Secure Access - Zero Trust Access Enrollment Issue - Global
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
identified
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
identified
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
investigating
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[Cisco Secure Access] – Private Resource Access Issue - Global
majorSource not attested
Last archived state: resolved
View archived record details
Zero Trust Access
monitoring
Remediation efforts have been completed as of 13:25 UTC and we are monitoring the services.
monitoring
We have identified the root cause of the issue affecting private resource access for customers globally.
Remediation efforts are underway, and we are closely monitoring service performance.
investigating
We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center.
Customers may be unable to access private resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questi...
We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.
investigating
We are investigating a network issue causing delays when creating or updating policies in Cisco Secure Access in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.
We are investigating an issue with web proxy log in Dashboard service affecting customers connecting to the China data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions
majorSource not attested
Last archived state: resolved
View archived record details
Data Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNReporting and LoggingReporting and LoggingReporting and LoggingReporting and LoggingReporting and LoggingReporting and Logging
monitoring
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue.
Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time.
We are continuing to monitor and will provide more information as it becomes available.
monitoring
Intermittent connectivity issues have been resolved for the following sites:
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.
monitoring
All Cisco services are now fully operational and stable, with ongoing monitoring in place.
We are waiting updates from our infrastructure provider.
investigating
We are continuing to investigate this issue
investigating
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the...
[Cisco Secure Access] - Intermittent Service Disruption in Europe (Germany)
majorSource not attested
Last archived state: resolved
View archived record details
identified
As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers.
During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location.
We sincerely appreciate your patience and understanding.
investigating
We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for you...
We have identified the root cause of the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah.
A mitigation has been applied in Dallas, and the issue is no longer being observed at that site. Our engineering teams are applying the same mitigation to the remaining affected sites.
We will continue monitoring service stability and provide a final update once the issue is fully resolved.
investigating
Our engineering teams continue to investigate the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. Troubleshooting remains in progress, and we are working to restore normal service as quickly as possible.
We will provide another update as soon as additional information becomes available.
investigating
We have identified an additional affected csc_me-central-2_1_0 site for this Remote Access VPN connectivity issue.
Current affected DCv2 sites:
Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - us-central-1_1_0
Jeddah - csc_me-central-2_1_0
investigating
We are investigating an issue affecting Remote Access VPN connectivity for some customers using DCv2 sites in Miami, Reston, and Dallas.
Affected users may experience increased latency or failures when establishing VPN connections. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available.
Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - us-central-1_1_0
Cisco Secure Access - Intermittent Clientless Access and Enterprise Browser issues - US East and Canada
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions.
Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted.
We have identified t...
Cisco Secure Access - Traffic slowness in Japan region - Japan ( Osaka )
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to monitor the traffic slowness affecting the Japan (Osaka) region. Our engineering team has taken action to improve service performance. Customers should notice improved response times and increased throughput. Our teams continue to investigate the underlying cause to ensure sustained stability.
Thank you for your patience as we work to improve your experience.
investigating
We are investigating a potential issue with FireWall service affecting customers connecting to the Asia Pacific Osaka Data Center.
Customers may experience traffic disruption for services.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access- Traffic Disruption and VPN Connection Impact - US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
OOR is completed. Customer traffic is redirected to the nearby Data Center. Our engineering team is actively trying to mitigate the issue
investigating
We are taking the Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are continuing to investigate disruption affecting the Cisco Secure Access services.
investigating
We are investigating a potential issue in Miami Data center affecting customers connectivity.
Customers may experience traffic disruption for services.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
July 2026
Cisco Secure Access - New Organization Creation Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
Work continues to reduce the certificate provisioning backlog and restore normal Remote Access VPN provisioning for new VPN regions and first-time VPN setup. We will provide the next update as progress continues.
identified
Certificate provisioning timeouts continue to affect new Remote Access VPN region provisioning.
Customers may be unable to add new VPN regions while certificate provisioning remains backlogged. If an organization is adding its first VPN region, Remote Access VPN setup may not complete. Existing VPN regions and active access are not expected to be impacted.
identified
We have identified certificate provisioning timeouts affecting new organization creation for Cisco Secure Access Remote Access VPN.
New organization setup, including SAML and Identity configuration, may be delayed. Existing configured organizations and active access are not expected to be impacted.
We are working to restore normal provisioning and will provide the next update as progress is made.
