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53.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Identity Security Cloud is currently experiencing a service disruption
SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.
Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.
Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1)
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
identified
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
identified
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
identified
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
identified
The fix is currently being implemented by our engineering team
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Identity Security Cloud is currently experiencing a service disruption
SailPoint is investigating an issue with Identity Security Cloud (ISC) in the EU-West-2 region. Impacted customers may experience failures loading Certification pages and APIs, as well as delayed availability for certain application instances. We are working to address the service disruption and will provide an update upon resolution.
ISC is currently experiencing a service disruption
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Identity Security Cloud is currently experiencing a service disruption.
N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1São Paulo sa-east-1FedRAMP us-gov-west-1
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours.
Further updates will be shared as key milestones in the recovery process are completed.
investigating
We are continuing to investigate this issue. Updates will be provided when they become available.
investigating
Updating scope to include all regions.
investigating
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
August 2026
Identity Security Cloud is currently experiencing a service disruption
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Access Request is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
investigating
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
April 2026
NERM is currently experiencing a service disruption in US-GOV-West-1
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and is being corrected. Updates will be provided as progress is made.
investigating
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Entitlements are not reflected in searches after successful aggregation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to make progress on correcting this issue. Updates will be provided as they become available.
identified
We are continuing to deploy the fix and will provide an update once the process is complete.
identified
We have identified the issue, and the deployment of the fix is currently in progress.
investigating
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
March 2026
AIC and ARMS reporting is currently experiencing a service disruption.
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Intelligence Center is Currently unavailable.
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has identified and fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting Access Intelligence Center.
Issues with Underlying Virtual Appliances in Multiple Regions
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and is being corrected.
investigating
We are continuing to investigate this issue.
investigating
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
Entitlement is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
Entitlement search is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Request 5xx errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues that are impacting access requests for customers in US-East.
