Identity Security Cloud is currently experiencing a service disruption
View the provider incident record →Current answer
SailPoint experienced a minor incident: Identity Security Cloud is currently experiencing a service disruption. ServiceAlert observed recovery on Sep 17, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
N. Virginia us-east-1
Incident Timeline
Monitoring
A fix has been implemented for the issue affecting access request completion, and we are currently monitoring the results.
Sep 17, 2026 at 12:49 PM UTC
Identified
The issue has been identified and fix is being implemented.
Sep 17, 2026 at 8:43 AM UTC
Identified
The issue has been identified and fix is being implemented.
Sep 16, 2026 at 8:49 PM UTC
Investigating
SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.
Sep 16, 2026 at 8:08 PM UTC
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