Identity Security Cloud is currently experiencing a service disruption.
View the provider incident record →Current answer
SailPoint experienced a minor incident: Identity Security Cloud is currently experiencing a service disruption.. ServiceAlert observed recovery on Sep 3, 2026.
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Incident Lifecycle
Affected Components
N. Virginia us-east-1
Oregon us-west-2
Frankfurt eu-central-1
London eu-west-2
Sydney ap-southeast-2
Canada ca-central-1
Tokyo ap-northeast-1
Singapore ap-southeast-1
Mumbai ap-south-1
UAE me-central-1
São Paulo sa-east-1
FedRAMP us-gov-west-1
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 3, 2026 at 4:49 AM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 3, 2026 at 3:15 AM UTC
Identified
Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours.
Further updates will be shared as key milestones in the recovery process are completed.
Further updates will be shared as key milestones in the recovery process are completed.
Sep 2, 2026 at 6:30 PM UTC
Investigating
We are continuing to investigate this issue. Updates will be provided when they become available.
Sep 2, 2026 at 4:45 PM UTC
Investigating
Updating scope to include all regions.
Sep 2, 2026 at 2:21 PM UTC
Investigating
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
Sep 2, 2026 at 10:42 AM UTC
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