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53.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
NERM is currently experiencing a service disruption
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email support@sailpoint.com.
September 2026
ISC Access Requests in FedRAMP Staging, is currently experiencing a service disruption.
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
identified
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
monitoring
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions.
Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system.
This monitoring state is for awareness only, and no customer action is required.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
investigating
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
investigating
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
investigating
We continue to investigate the issue.
investigating
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
NERM in FedRAMP is currently experiencing a service disruption
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Several services are currently experiencing a service disruption in the eu-central1 region
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
NERM in FedRAMP is currently experiencing a service disruption.
The vendor has indicated that they are working to restore the issue. Sailpoint is no longer seeing errors from the vendor and we will continue to monitor the services.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region
.
Impacted Components:
Kafka Clusters (Data Plane)
Schema Registry
Managed Connectors
Confluent Cloud Console / APIs
Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable.
To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed.
We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
monitoring
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels.
Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
investigating
We continue to investigate this issue.
investigating
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Access Request is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
investigating
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
April 2026
NERM is currently experiencing a service disruption in US-GOV-West-1
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and is being corrected. Updates will be provided as progress is made.
investigating
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Entitlements are not reflected in searches after successful aggregation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to make progress on correcting this issue. Updates will be provided as they become available.
identified
We are continuing to deploy the fix and will provide an update once the process is complete.
identified
We have identified the issue, and the deployment of the fix is currently in progress.
investigating
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
March 2026
AIC and ARMS reporting is currently experiencing a service disruption.
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Intelligence Center is Currently unavailable.
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has identified and fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting Access Intelligence Center.
Issues with Underlying Virtual Appliances in Multiple Regions
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and is being corrected.
investigating
We are continuing to investigate this issue.
investigating
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
Entitlement is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
Entitlement search is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Request 5xx errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues that are impacting access requests for customers in US-East.
