Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1)
View the provider incident record →Current answer
SailPoint experienced a minor incident: Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1). ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
N. Virginia us-east-1
Incident Timeline
Identified
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
Sep 11, 2026 at 3:23 PM UTC
Identified
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
Sep 11, 2026 at 9:12 AM UTC
Identified
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
Sep 10, 2026 at 8:08 PM UTC
Identified
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
Sep 10, 2026 at 1:42 PM UTC
Identified
The fix is currently being implemented by our engineering team
Sep 10, 2026 at 11:05 AM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 10, 2026 at 6:07 AM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 10, 2026 at 1:44 AM UTC
Identified
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Sep 9, 2026 at 9:32 PM UTC
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