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Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 76 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 0% 30 30
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
FR-e-Reporting - Degraded Performance
minor Observed active window 1h 57m

View incident details and source

Started:

AutoEntry FR-e-Reporting Generation Experts Connector Cloud (FR) Sage 50 Sage Active Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR)
investigating
Nous enquêtons actuellement sur un incident empêchant les clients en France utilisant les produits ci-dessous de téléverser des fichiers dans Tax Service - FR-e-Reporting. Toutes les autres fonctionnalités des produits concernés fonctionnent normalement. Produits concernés : -AutoEntry -Sage 50 (FR) -Sage 100 (FR) -Generation Experts Connector Cloud (FR) -Sage Active -Sage Batigest -Sage Connect -Sage for Accountants -Sage FRP 1000 (FR) -Sage Intacct -Sage Online (FR) -Sage Operations (SO) -Sage X3 Cloud -Sage X3 Hosted (FR) --------------------------------------------------------------- We are investigating an issue where customers in France, using the below products, are unable to upload files into Tax Service - FR-e-Reporting. All other product functionalities are performing as expected. The products affected are: -AutoEntry -Sage 50 (FR) -Sage 100 (FR) -Generation Experts Connector Cloud (FR) -Sage Active -Sage Batigest -Sage Connect -Sage for Accountants -Sage FRP 1000 (FR) -Sage Intacct -Sage Online (FR) -Sage Operations (SO) -Sage X3 Cloud -Sage X3 Hosted (FR)
investigating
Nous enquêtons actuellement sur un éventuel incident affectant le service. Une mise à jour sera communiquée dans les 30 prochaines minutes. ---------------------------------------------------------------------------- We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Major Outage
major Observed active window 1h 33m

View incident details and source

Started:

Sage Intacct Sage Intacct
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue preventing customers in Europe and South Africa from using Sage Intacct. Affected customers are being presented with “503 Service unavailable” or slow performance. We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download issues - Degraded performance
minor Observed active window 4h 3m

View incident details and source

Started:

My Sage Sage 50 Sage EDI EC (FR) Sage FRP 1000 (FR) Sage X3 Hosted (FR)
monitoring
Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près. ------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié un problème affectant les clients en France, qui rencontrent des lenteurs lorsqu'ils tentent de consulter les fils d'actualité ou d'effectuer des téléchargements pour les produits listés ci-dessous. Ces téléchargements incluent les dernières versions de chaque produit. Les produits et services potentiellement concernés incluent, sans s'y limiter : - My Sage - Sage 50 FR - Sage FRP 1000 - Sage 100 Paie - Partner Hub - Belgique/SI - Espace Partenaire pour Small - Expert-comptable (GE) - Sage 100 / EDI / Paie - Batigest (Gamme PE) - Sage X3 Nous procédons actuellement à des vérifications. --------------------------------------------------------------------------------- We have identified an issue where customers in France are facing slowness when attempting to view news feeds or complete downloads for the products listed below. These downloads include the latest versions of each product. The products/services potentially affected include, but are not limited to: -My Sage -Sage 50 FR -Sage FRP 1000 -Sage 100 Payroll -Partner Hub -Belgique/SI -Espace Partenaire pour Small -Expert Comptable (GE) -Sage 100/ EDI / Paye -Batigest (Gamme PE) -Sage X3 We are currently investigating.
Sage Expense Management - Degraded Performance
minor Observed active window 57m

View incident details and source

Started:

Sage Expense Management
investigating
We have identified an issue causing delays in notification delivery for some customers in the United States. All other product functionality is operating as expected. We are currently investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
ERP Synchroniser - Major Outage
major Observed active window 24h 44m

View incident details and source

Started:

Sage 50 Sage 50 Sage Intacct Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage X3 Hosted (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. ----------------------------------------------------- Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
identified
The issue has been identified and a fix is being implemented. ----------------------------------- La cause du problème a été identifiée et un correctif est en cours d'implémentation.
investigating
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating. Some of the impacted products/services include: -Sage 50 France -Sage 100 France Comptabilité -Sage Online -Sage 50 CA -Sage 100 France Hébergée -Sage Intacct -Sage FRP 1000 (FR) -Sage X3 Hosted (FR) ---------------------------------------- Nous avons identifié un problème empêchant le traitement des factures pour les clients à l’échelle mondiale. Les clients voient le message d’erreur « Échec de la synchronisation, contactez le support » lorsqu’ils tentent de traiter des factures. Nous sommes en cours d’investigation. Certains des produits/services impactés incluent: -Sage 50 France -Sage 100 France Comptabilité -Sage Online -Sage 50 CA -Sage 100 France Hébergée -Sage Intacct -Sage FRP 1000 (FR) -Sage X3 Hosted (FR)
Brightpearl - Partial Outage
minor Observed active window 13h 50m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Brightpearl Brightpearl
investigating
We have identified a global issue preventing customer from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
September 2026
HMRC - Degraded Performance
minor Observed active window 12h 16m

View incident details and source

Started:

Brightpearl Making Tax Digital (MTD) Sage 50 Sage 200 Professional SPC (UKI) Sage 200 Standard (UKI) Sage Business Cloud Accounting (UKI) Sage Intacct Sage Partner Edition Sage Personal Tax Sage Sole Trader
identified
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UK) -Sage 200 Professional SPC (UK) -Sage 50 UK -Brightpearl UK -Sage Intacct UK Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
E-Reporting - Partial Outage
minor Observed active window 113h 19m

View incident details and source

Started:

E-Reporting Sage 50 Sage Online (FR)
monitoring
Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près. ---------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié la cause du problème et travaillons actuellement à la mise en œuvre d'un correctif. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre cet incident. --------------------------------------------------- We have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
Nous avons identifié un problème empêchant les clients en France de téléverser des documents. Toutes les autres fonctionnalités du produit fonctionnent normalement. Nous enquêtons actuellement sur ce problème. Produits/Services concernés : -Sage 50 FR -Sage Online (FR) ---------------------------------------------- We have identified an issue preventing customers in France from uploading documents. All other product functionalities are performing as expected. We are investigating. The products/services affected are: -Sage 50 FR -Sage Online (FR)
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Partial Outage
minor Observed active window 2h 7m

View incident details and source

Started:

Sage Inventory Planner Sage Inventory Planner Sage Inventory Planner Sage Inventory Planner Sage Inventory Planner
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner. All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 216h 38m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Brightpearl Brightpearl
investigating
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
investigating
eBay Integration Functionalities: We have identified a global issue preventing customers from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating. The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Brightpearl - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing US customers from logging into the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Azuneed - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Connected Services - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC FPS Submissions - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
A fix has been applied and customers can log in using the Android version of the application. We currently are working on fixing the iOS version. The webversion continues to be available and accessible.
identified
Our teams continue to investigate the cause of the issue as a priority. We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.
investigating
We continue to investigate the cause of the issue. As a workaround please access the service using a web browser. We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers. We are investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record.  We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where customers are presented with a blank screen when accessing the application.   We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ----------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème. ------------------------------------------------------------------------------------------------------------ The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve th...
identified
Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème. ---------------------------------------------------------------------------- We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.
monitoring
Le problème lié à l’envoi des factures a été résolu. Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service. ------------------------------------------------------------------------ The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Le problème lié aux onboardings est désormais résolu. Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures. ------------------------------------------------ The issue with the onboardings is now resolved. We continue to investigate the issue related to sending invoices.
identified
The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices. ------------------------------------------------- The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices.
identified
Nous continuons d’enquêter sur la cause des problèmes. Nous vous remercions de votre patience pendant que nous poursuivons nos investigations. -------------------------------------------------- We continue to investigate the cause of the issues We appreciate your patience while we continue to investigate.
identified
Nous continuons d’enquêter sur les deux problèmes et nous nous excusons pour tout désagrément que cela pourrait causer. ------------------------------------------------ We continue to investigate both issues, we apologise for any inconvenience this might cause.
identified
Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique : Certaines factures envoyées par des clients en France ne sont pas livrées avec succès. Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique. Nous sommes actuellement en cours d’investigation. La liste des produits affectés par ce problème est la suivante : Sage Active Sage FRP 1000 (FR) Sage FRP 1000 (FR) Pa...
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