Looking for an update now? Check the current status, or follow Sage for future changes.
0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage Sole Trader
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage X3 (Single Tenant)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal ...
We identified an issue that was affecting the E-Invoicing onboarding workflow. The issue affected onboarding requests and caused the final customer registration status to take longer than usual to be completed. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- SBC Payroll UK
We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management APISage Expense Management APISage Expense Management API
identified
We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate an issue affecting the processing of some credit notes for customers using Sage e-invoicing in France.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where current invoices are stuck in the process for European customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service a été rétabli pour la majorité des clients. Nos équipes poursuivent actuellement la restauration des mises à jour en statut “En attente”. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons tout en œuvre pour rétablir pleinement le service.
---------------------------------------------------------------------
The service has been restored for most customers. We are continuing to restore updates that are in an "Awaiting" status. Tha...
identified
The service has been restored for most customers. Some updates remain in an "Awaiting" status and may still experience delays while we continue work to fully restore service.
---------------------------------------------------
Le service a été rétabli pour la majorité des clients. Certaines mises à jour restent toutefois dans un état « En attente » (« Awaiting ») et peuvent encore subir des retards pendant que nous poursuivons nos efforts pour rétablir complètement le service.
identified
We are investigating an issue affecting data synchronization for some customers in Europe and North America. Customers may experience delays in receiving updated data, as queued synchronizations are not being processed automatically.
Our teams are actively investigating the issue.
Affected services may include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage 100 FR
-Sage 50 CA
-Sage 100 France Hébergée
We will provide further updates as more information becomes available.
--------...
Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing US customers from logging into the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Azuneed - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Connected Services - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC FPS Submissions - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below:
Sage 50 Payroll
Sage Business Cloud Payroll
Customers are presented with “not been possible to connect to mailbox” error when attempting to submit.
We are engaged with third-party, HMRC and waiting for updates.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
A fix has been applied and customers can log in using the Android version of the application.
We currently are working on fixing the iOS version.
The webversion continues to be available and accessible.
identified
Our teams continue to investigate the cause of the issue as a priority.
We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.
investigating
We continue to investigate the cause of the issue.
As a workaround please access the service using a web browser.
We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers.
We are investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where customers are presented with a blank screen when accessing the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près.
-----------------------------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème.
------------------------------------------------------------------------------------------------------------
The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve th...
identified
Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème.
----------------------------------------------------------------------------
We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.
monitoring
Le problème lié à l’envoi des factures a été résolu.
Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service.
------------------------------------------------------------------------
The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Le problème lié aux onboardings est désormais résolu.
Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures.
------------------------------------------------
The issue with the onboardings is now resolved.
We continue to investigate the issue related to sending invoices.
identified
The on-boarding issue has now been resolved and we are currently monitoring.
We continue to investigate the issue when sending and receiving invoices.
-------------------------------------------------
The on-boarding issue has now been resolved and we are currently monitoring.
We continue to investigate the issue when sending and receiving invoices.
identified
Nous continuons d’enquêter sur la cause des problèmes.
Nous vous remercions de votre patience pendant que nous poursuivons nos investigations.
--------------------------------------------------
We continue to investigate the cause of the issues
We appreciate your patience while we continue to investigate.
identified
Nous continuons d’enquêter sur les deux problèmes et nous nous excusons pour tout désagrément que cela pourrait causer.
------------------------------------------------
We continue to investigate both issues, we apologise for any inconvenience this might cause.
identified
Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique :
Certaines factures envoyées par des clients en France ne sont pas livrées avec succès.
Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique.
Nous sommes actuellement en cours d’investigation.
La liste des produits affectés par ce problème est la suivante :
Sage Active
Sage FRP 1000 (FR)
Sage FRP 1000 (FR) Pa...
