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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage Sole Trader
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage X3 (Single Tenant)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal ...
We identified an issue that was affecting the E-Invoicing onboarding workflow. The issue affected onboarding requests and caused the final customer registration status to take longer than usual to be completed. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- SBC Payroll UK
We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management APISage Expense Management APISage Expense Management API
identified
We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate an issue affecting the processing of some credit notes for customers using Sage e-invoicing in France.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where current invoices are stuck in the process for European customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service a été rétabli pour la majorité des clients. Nos équipes poursuivent actuellement la restauration des mises à jour en statut “En attente”. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons tout en œuvre pour rétablir pleinement le service.
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The service has been restored for most customers. We are continuing to restore updates that are in an "Awaiting" status. Tha...
identified
The service has been restored for most customers. Some updates remain in an "Awaiting" status and may still experience delays while we continue work to fully restore service.
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Le service a été rétabli pour la majorité des clients. Certaines mises à jour restent toutefois dans un état « En attente » (« Awaiting ») et peuvent encore subir des retards pendant que nous poursuivons nos efforts pour rétablir complètement le service.
identified
We are investigating an issue affecting data synchronization for some customers in Europe and North America. Customers may experience delays in receiving updated data, as queued synchronizations are not being processed automatically.
Our teams are actively investigating the issue.
Affected services may include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage 100 FR
-Sage 50 CA
-Sage 100 France Hébergée
We will provide further updates as more information becomes available.
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Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Brightpearl - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue causing customers in Europe to experience intermittent errors when using the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Mail Functionality - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
If you are experiencing this issues while using one of the UK products please check the instructions in the following <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260424153956443&_gl=1*1nxm0wi*_ga*MTM4NTU0MjIyNi4xNzc4MDU3MTQz*_ga_PE4Z9JJWVN*czE3NzgyMzI5NDEkbzMkZzEkdDE3NzgyMzI5NTQkajQ3JGwwJGgw">link</a>.
If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners...
investigating
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
E-Mail Functionality - Partial Outage.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
Sage 200 Standard (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.
investigating
We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Developer Experience Community - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Cloud Services - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider.
We are engaged and working with the Cloud provider to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage FRP 1000 (FR) - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download Issues - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause.
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The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experienc...
investigating
Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue to be operational.
investigating
Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution.
Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue ...
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :
Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3
Nous menons actuellement des investigations.
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Download Issues - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :
Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3
Nous menons actuellement des investigations.
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