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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Nous enquêtons actuellement sur un incident empêchant les clients en France utilisant les produits ci-dessous de téléverser des fichiers dans Tax Service - FR-e-Reporting. Toutes les autres fonctionnalités des produits concernés fonctionnent normalement.
Produits concernés :
-AutoEntry
-Sage 50 (FR)
-Sage 100 (FR)
-Generation Experts Connector Cloud (FR)
-Sage Active
-Sage Batigest
-Sage Connect
-Sage for Accountants
-Sage FRP 1000 (FR)
-Sage Intacct
-Sage Online (FR)
-Sage Operations (SO)
-Sage X3 Cloud
-Sage X3 Hosted (FR)
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We are investigating an issue where customers in France, using the below products, are unable to upload files into Tax Service - FR-e-Reporting. All other product functionalities are performing as expected.
The products affected are:
-AutoEntry
-Sage 50 (FR)
-Sage 100 (FR)
-Generation Experts Connector Cloud (FR)
-Sage Active
-Sage Batigest
-Sage Connect
-Sage for Accountants
-Sage FRP 1000 (FR)
-Sage Intacct
-Sage Online (FR)
-Sage Operations (SO)
-Sage X3 Cloud
-Sage X3 Hosted (FR)
investigating
Nous enquêtons actuellement sur un éventuel incident affectant le service. Une mise à jour sera communiquée dans les 30 prochaines minutes.
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We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue preventing customers in Europe and South Africa from using Sage Intacct. Affected customers are being presented with “503 Service unavailable” or slow performance.
We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
My SageSage 50Sage EDI EC (FR)Sage FRP 1000 (FR)Sage X3 Hosted (FR)
monitoring
Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié un problème affectant les clients en France, qui rencontrent des lenteurs lorsqu'ils tentent de consulter les fils d'actualité ou d'effectuer des téléchargements pour les produits listés ci-dessous. Ces téléchargements incluent les dernières versions de chaque produit.
Les produits et services potentiellement concernés incluent, sans s'y limiter :
- My Sage
- Sage 50 FR
- Sage FRP 1000
- Sage 100 Paie
- Partner Hub
- Belgique/SI
- Espace Partenaire pour Small
- Expert-comptable (GE)
- Sage 100 / EDI / Paie
- Batigest (Gamme PE)
- Sage X3
Nous procédons actuellement à des vérifications.
---------------------------------------------------------------------------------
We have identified an issue where customers in France are facing slowness when attempting to view news feeds or complete downloads for the products listed below. These downloads include the latest versions of each product.
The products/services potentially affected include, but are not limited to:
-My Sage
-Sage 50 FR
-Sage FRP 1000
-Sage 100 Payroll
-Partner Hub
-Belgique/SI
-Espace Partenaire pour Small
-Expert Comptable (GE)
-Sage 100/ EDI / Paye
-Batigest (Gamme PE)
-Sage X3
We are currently investigating.
We have identified an issue causing delays in notification delivery for some customers in the United States. All other product functionality is operating as expected. We are currently investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
-----------------------------------------------------
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
identified
The issue has been identified and a fix is being implemented.
-----------------------------------
La cause du problème a été identifiée et un correctif est en cours d'implémentation.
investigating
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating.
Some of the impacted products/services include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
----------------------------------------
Nous avons identifié un problème empêchant le traitement des factures pour les clients à l’échelle mondiale. Les clients voient le message d’erreur « Échec de la synchronisation, contactez le support » lorsqu’ils tentent de traiter des factures. Nous sommes en cours d’investigation.
Certains des produits/services impactés incluent:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
We have identified a global issue preventing customer from using all functionality in the eBay integration. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage Sole Trader
identified
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)
-Sage Sole Trader
-Making Tax Digital (MTD)
-Sage 200 Standard (UK)
-Sage 200 Professional SPC (UK)
-Sage 50 UK
-Brightpearl UK
-Sage Intacct UK
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près.
----------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié la cause du problème et travaillons actuellement à la mise en œuvre d'un correctif. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre cet incident.
---------------------------------------------------
We have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
Nous avons identifié un problème empêchant les clients en France de téléverser des documents. Toutes les autres fonctionnalités du produit fonctionnent normalement.
Nous enquêtons actuellement sur ce problème.
Produits/Services concernés :
-Sage 50 FR
-Sage Online (FR)
----------------------------------------------
We have identified an issue preventing customers in France from uploading documents. All other product functionalities are performing as expected.
We are investigating.
The products/services affected are:
-Sage 50 FR
-Sage Online (FR)
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner.
All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
investigating
eBay Integration Functionalities:
We have identified a global issue preventing customers from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating.
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices.
During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Please if you are experiencing this issue, as workaround onboard each bank account separately.
We continue to work on a fix for the issue.
We apologise for any inconvenience this might cause.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We have identified the cause and are working on fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Operations (SO) - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in Europe from accessing the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Ai Document Extraction - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We are continuing to investigate the cause of the issue and are working on a fix.
The products/services affected are:
AutoEntry
Sage Intacct
identified
We have identified an issue preventing customers globally from using the Document Extraction service.
The products/services affected is:
- AutoEntry
- Sage Intacct
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Accounting (NA)
- Sage Business Cloud Accounting ZA
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.
identified
Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.
identified
The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
identified
We are continuing to work on a fix for this issue.
identified
Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message.
The product/service impacted:
SBC Accounting ZA
Sage 50 ZA
Sage 200 Evolution
Sage Intacct
We are currently investigating.
investigating
We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Active - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
AutoEntry - Core
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the Sage 50 Canada customers not being able to access AutoEntry are we are working on a fix.
We apologise for any inconvenience this might cause.
investigating
We have identified that Sage 50 Canada customers are unable to access AutoEntry.
We are currently investigating.
monitoring
We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.
monitoring
Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
----------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous poursuivons nos investigations afin de résoudre le problème. Merci de votre patience.
---------------------------------------------------------
We are continuing our investigation to resolve the issue. Thank you for your patience.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
----------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur une solution. Merci de votre patience pendant que nous nous efforçons de résoudre ce problème.
---------------------------------------------------------
We are continuing to work on a fix. Thank you for your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cet incident.
-------------------------------------------------------
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
monitoring
Nous avons observé de nouvelles erreurs de temporisation qui font actuellement l’objet d’une enquête. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème
----------------------------------------------
We have observed new timeout errors which are currently under investigation. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. La prévention de toute récurrence est notre priorité, tandis que nous continuons de surveiller étroitement le service.
----------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur la validation du correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
-------------------------------------------------------------
We continue working on validating the fix. We appreciate your patience as we work to resolve this issue.
identified
Nous validons actuellement le correctif. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème.
-----------------------------------------------------
We are currently validating the fix. We appreciate your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cette situation.
identified
Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre.
Nous sommes actuellement en cours d’investigation.
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