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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Nous enquêtons actuellement sur un incident empêchant les clients en France utilisant les produits ci-dessous de téléverser des fichiers dans Tax Service - FR-e-Reporting. Toutes les autres fonctionnalités des produits concernés fonctionnent normalement.
Produits concernés :
-AutoEntry
-Sage 50 (FR)
-Sage 100 (FR)
-Generation Experts Connector Cloud (FR)
-Sage Active
-Sage Batigest
-Sage Connect
-Sage for Accountants
-Sage FRP 1000 (FR)
-Sage Intacct
-Sage Online (FR)
-Sage Operations (SO)
-Sage X3 Cloud
-Sage X3 Hosted (FR)
---------------------------------------------------------------
We are investigating an issue where customers in France, using the below products, are unable to upload files into Tax Service - FR-e-Reporting. All other product functionalities are performing as expected.
The products affected are:
-AutoEntry
-Sage 50 (FR)
-Sage 100 (FR)
-Generation Experts Connector Cloud (FR)
-Sage Active
-Sage Batigest
-Sage Connect
-Sage for Accountants
-Sage FRP 1000 (FR)
-Sage Intacct
-Sage Online (FR)
-Sage Operations (SO)
-Sage X3 Cloud
-Sage X3 Hosted (FR)
investigating
Nous enquêtons actuellement sur un éventuel incident affectant le service. Une mise à jour sera communiquée dans les 30 prochaines minutes.
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We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue preventing customers in Europe and South Africa from using Sage Intacct. Affected customers are being presented with “503 Service unavailable” or slow performance.
We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
My SageSage 50Sage EDI EC (FR)Sage FRP 1000 (FR)Sage X3 Hosted (FR)
monitoring
Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié un problème affectant les clients en France, qui rencontrent des lenteurs lorsqu'ils tentent de consulter les fils d'actualité ou d'effectuer des téléchargements pour les produits listés ci-dessous. Ces téléchargements incluent les dernières versions de chaque produit.
Les produits et services potentiellement concernés incluent, sans s'y limiter :
- My Sage
- Sage 50 FR
- Sage FRP 1000
- Sage 100 Paie
- Partner Hub
- Belgique/SI
- Espace Partenaire pour Small
- Expert-comptable (GE)
- Sage 100 / EDI / Paie
- Batigest (Gamme PE)
- Sage X3
Nous procédons actuellement à des vérifications.
---------------------------------------------------------------------------------
We have identified an issue where customers in France are facing slowness when attempting to view news feeds or complete downloads for the products listed below. These downloads include the latest versions of each product.
The products/services potentially affected include, but are not limited to:
-My Sage
-Sage 50 FR
-Sage FRP 1000
-Sage 100 Payroll
-Partner Hub
-Belgique/SI
-Espace Partenaire pour Small
-Expert Comptable (GE)
-Sage 100/ EDI / Paye
-Batigest (Gamme PE)
-Sage X3
We are currently investigating.
We have identified an issue causing delays in notification delivery for some customers in the United States. All other product functionality is operating as expected. We are currently investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
-----------------------------------------------------
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
identified
The issue has been identified and a fix is being implemented.
-----------------------------------
La cause du problème a été identifiée et un correctif est en cours d'implémentation.
investigating
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating.
Some of the impacted products/services include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
----------------------------------------
Nous avons identifié un problème empêchant le traitement des factures pour les clients à l’échelle mondiale. Les clients voient le message d’erreur « Échec de la synchronisation, contactez le support » lorsqu’ils tentent de traiter des factures. Nous sommes en cours d’investigation.
Certains des produits/services impactés incluent:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
We have identified a global issue preventing customer from using all functionality in the eBay integration. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage Sole Trader
identified
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)
-Sage Sole Trader
-Making Tax Digital (MTD)
-Sage 200 Standard (UK)
-Sage 200 Professional SPC (UK)
-Sage 50 UK
-Brightpearl UK
-Sage Intacct UK
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
Le service fonctionne comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller le service de près.
----------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié la cause du problème et travaillons actuellement à la mise en œuvre d'un correctif. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre cet incident.
---------------------------------------------------
We have identified the cause of the issue, and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
Nous avons identifié un problème empêchant les clients en France de téléverser des documents. Toutes les autres fonctionnalités du produit fonctionnent normalement.
Nous enquêtons actuellement sur ce problème.
Produits/Services concernés :
-Sage 50 FR
-Sage Online (FR)
----------------------------------------------
We have identified an issue preventing customers in France from uploading documents. All other product functionalities are performing as expected.
We are investigating.
The products/services affected are:
-Sage 50 FR
-Sage Online (FR)
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner.
All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
investigating
eBay Integration Functionalities:
We have identified a global issue preventing customers from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating.
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Business Cloud Accounting (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that invoices are taken longer than expected to appear in the invoice list after being created for customers in the UK and Ireland.
We are currently is investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
We appreciate your patience as we work to resolve this issue.
identified
We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected.
We are currently working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (FR) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue in France where customer sites being migrated are failing. Existing sites and users are not impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 2026
Banking Service - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We continue working on a fix for the issue.
As workaround the customers are able to onboard each bank account separately.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We are currently working on a permanent fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Digital Network - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified a potential issue that could impact customers in Europe and North America, resulting in degraded performance for the directory service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.
investigating
We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected.
The product/services where we have seen this issue are:
-Sage Business Cloud Accounting UKI
-Sage 50 Accounts
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
The affected orders will be processed during the night and will be available on the 29th of May.
If you require assistance please reach out to Customer Services.
investigating
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system.
We are currently investigating.
Sage 200 Standard (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where a small subset of customers in the UK are unable to access their companies in the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 FR – Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Nous avons identifié un incident affectant les clients Sage 50 en France, où les transactions bancaires ne sont pas reçues dans leurs dossiers Sage 50. Les clients sont susceptibles de voir le message d’erreur suivant " Aucune transaction bancaire depuis votre dernière connexion".
Nous sommes actuellement en cours d’investigation.
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We have identified an issue affecting Sage 50 customers in France, wh...
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix.
identified
We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
