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10.1%of 69 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
US Platform 1: Cloud Agent delay in data processing (IM-12901)
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12901.
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)
We are continuing to monitor for any further issues.
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance issues over VMDR pages. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12904.
EU Platform 1: Slowness on VMDR Module page (IM-12900)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness issue on VMDR Module page. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12900.
IN Platform 1: UI logins and API Authencation failing(IM -12899)
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys IN Platform 1. As a result, customers may experience a UI login and API issue. Please note that there is no impact on scan processing functionality. Further updates will be provided as they become available.
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]
A fix has been implemented and we are monitoring the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where the users may experience a delay in scan processing for containers.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12886.
IN Platform 1: Users are unable to login to the UI (IM-12895)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12895.
September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
A fix has been implemented and we are monitoring the results.
identified
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
We will continue to provide updates on our progress.
identified
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays.
We are investigating the issue and will provide updates as more information becomes available.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
EU Platform 2: Unable to load Appliances tab in VMDR [IM-12647]
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where the Appliances tab in VMDR is not loading. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12647.
EU Platform 2: Delay in VM Scan Processing [IM-12643]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12643.
US Platform 2 : Delay in VM Scan Processing [IM-12642]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12642.
US Platform 4: Cloud/Connector Functionality Impacted (IM-12637)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue on the US Platform 4 that is impacting Cloud Connector functionality, including creation or run and listing. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12637.
UK Platform 1: Delay in loading File Integrity Monitoring (FIM) Portal Application [IM-12635]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue where the File Integrity Monitoring (FIM) modules on UK Platform 1 take a long time to load.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12635.
KSA Platform 1: Qualys UI Login and VM, PA scans are Impacted [IM-12630]
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we are working on the fix.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
KSA Platform 1 is currently experiencing an issue with logins as well as the Vulnerability Management and Policy Audit scans are impacted.
The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12630.
EU Platforms 2: PA Agent Backlog (IM-12624)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Qualys Cloud Platform Operations has identified an issue causing PA agent backlogs on EU Platform 2.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-12624
US Platform 2:The VM and PC both scans are moving into an errored state. (IM-12627)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further.
Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.
CA Platform 1: AWS Cloud/Connector Functionality Impacted (IM-12626)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue on CA Platform 1 that is impacting AWS Connector functionality, including creation and listing. Further updates will be shared as they become available. The ticket reference for this incident is IM-12626.
US GOV Platform 1: Observing Issues with VM/PC Scans (IM-12625)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Operations is currently investigating an issue with VM/PC scans on US GOV Platform 1. Scans are not launching via UI or API against IP and Asset Tag targets. Further updates will be shared as they become available. The ticket reference for this incident is IM-12625.
