IN Platform 1: Users are unable to login to the UI (IM-12895)
View the provider incident record →Current answer
Qualys experienced a critical incident: IN Platform 1: Users are unable to login to the UI (IM-12895). ServiceAlert observed recovery on Oct 3, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
CertView (CERT)
Total Cloud
Container Security (CS)
Continuous Monitoring (CM)
Endpoint Detection and Response (EDR)
File Integrity Monitoring (FIM)
Malware Detection (MD)
Out-of-Band Configuration Assessment (OCA)
Network Passive Sensor (PS)
Patch Management (PM)
PCI Compliance (PCI)
Policy Audit (PA)
Qualys Gateway Service (QGS)
Security Assessment Questionnaire (SAQ)
Security Configuration Assessment (SCA)
VMDR Mobile
Threat Protection (TP)
Vulnerability Management (VM)
Web Application Scanning (WAS)
SaaS Detection and Response (SDR)
Unified Dashboard (UD)
Custom Assessment and Remediation (CAR)
Connector Centralization
Qualys Flow (QFLOW)
VMDR OT
Enterprise TruRisk Management (ETM)
Total AI
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 3, 2026 at 1:43 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 3, 2026 at 1:38 AM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12895.
The reference ticket for this incident is IM-12895.
Oct 3, 2026 at 1:00 AM UTC
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