US Platform 1: Cloud Agent delay in data processing (IM-12901)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 1: Cloud Agent delay in data processing (IM-12901). ServiceAlert observed recovery on Oct 10, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Policy Audit (PA)
Security Configuration Assessment (SCA)
Incident Timeline
Monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Oct 9, 2026 at 8:30 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 8, 2026 at 10:11 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 7, 2026 at 8:14 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 7, 2026 at 10:53 AM UTC
Investigating
Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12901.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12901.
Oct 7, 2026 at 10:39 AM UTC
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