US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]. ServiceAlert observed recovery on Oct 1, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 30, 2026 at 9:20 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 30, 2026 at 4:57 PM UTC
Investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
Sep 29, 2026 at 8:06 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
Sep 29, 2026 at 4:39 AM UTC
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