US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887). The provider currently marks this incident Identified.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Unified Dashboard (UD)
Incident Timeline
Identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
Sep 29, 2026 at 10:34 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
Sep 29, 2026 at 3:46 PM UTC
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