US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
View the provider incident record →Current answer
Qualys experienced a minor incident: US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887). ServiceAlert observed recovery on Oct 3, 2026.
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Incident Lifecycle
Affected Components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
AssetView (AV)
Cloud Agent (CA)
Unified Dashboard (UD)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 2, 2026 at 5:34 PM UTC
Identified
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
We will continue to provide updates on our progress.
We will continue to provide updates on our progress.
Oct 1, 2026 at 1:11 PM UTC
Identified
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays.
We are investigating the issue and will provide updates as more information becomes available.
We are investigating the issue and will provide updates as more information becomes available.
Sep 30, 2026 at 4:59 PM UTC
Identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
Sep 29, 2026 at 10:34 PM UTC
Investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
Sep 29, 2026 at 3:46 PM UTC
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