A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.
investigating
We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments.
Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring.
We will continue to monitor the situation closely and provide additional updates as needed.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application.
Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Some Customers Experiencing Issues Accessing Atrieve Services
We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate.
At this time, the issue has been confirmed to be affecting some customers.
Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
identified
We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.
investigating
We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue.
We will provide additional updates as they become available.
PowerSchool Support Team
investigating
We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data.
Our team is actively working to restore normal service and will provide further updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
PowerSchool Support Team
We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health.
We will provide additional updates as more information becomes available.
identified
We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects.
We will provide additional updates as more information becomes available.
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.
We appreciate your patience and will provide further updates if the situation changes.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.
We appreciate your patience and will provide further updates if the situation changes.
identified
We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain.
We will share further updates as additional information becomes available.
identified
We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption.
We will continue to provide updates as our investigation progresses.
We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
Customer Central and PowerSchool Assistant - Intermittent Availability
Salesforce has identified that the scope of impact is narrower than initially understood and is continuing recovery efforts for the remaining affected instances. While some users may still experience intermittent errors or delays, PowerSchool is currently observing normal functionality for Customer Central and PowerSchool Assistant.
We are continuing to monitor the situation closely and are working with Salesforce to confirm full resolution. Further updates will be provided as they become available.
identified
Customer Central and PowerSchool Assistant continue to experience intermittent availability due to an ongoing Salesforce service disruption. Salesforce has identified that the initial remediation did not fully complete across all affected instances and is actively reapplying the fix. Some users who continue to experience issues after service restoration may need to refresh their browser session or sign out and back in.
For immediate assistance, please contact Support by phone at 1-866-434-6276. We will provide additional updates as they become available.
identified
Customer Central and PowerSchool Assistant are experiencing intermittent availability due to a Salesforce service disruption. For immediate assistance, please contact Support by phone at 1-866-434-6276. We are monitoring the issue and will provide updates as available.
We have implemented remediation actions, and service has been restored for affected customers. We are now moving this incident into the Monitoring phase while we continue to closely observe the environment to ensure stability.
If you continue to experience issues or encounter any new disruptions, please contact PowerSchool Support for assistance. Further updates will be provided if necessary.
identified
Our team has implemented corrective actions that have restored service for the majority of affected customers. We continue to work on resolving issues for a small number of remaining customers who may still experience disruptions with the Automated Dispatching System (ADS).
In addition, remediation actions have been completed to clear impacted voice service connections resulting from this event. Our team remains actively engaged and will continue to provide updates as progress is made toward full service restoration.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Third-party app re-authorization in Schoology
minorSource not attested
Last archived state: resolved
View archived record details
Schoology
monitoring
We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully.
If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps ...
identified
We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required.
A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically.
https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token...
investigating
We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.
Investigating Issues Accessing eFP
criticalSource not attested
Last archived state: resolved
View archived record details
eFinancePlus
monitoring
We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in.
Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.
We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors.
If you continue to experience issues, please contact Support.
investigating
As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.
investigating
We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers.
At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more i...
investigating
We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.
Investigating Service Degradation Across Multiple Products
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
investigating
During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.
investigating
We are currently investigating an issue impacting multiple products.
Users may experience:
- Bad Gateway (502) errors
- Increased latency
- Intermittent access or performance degradation
Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
Unable to login to Atrieve Web
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
identified
We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
investigating
We are currently investigating an issue where users aren't able to login to Atrieve Web.
CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
investigating
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
investigating
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
July 2026
Multiple Unified Talent Products - Imports
minorSource not attested
Last archived state: resolved
View archived record details
identified
A fix has been implemented and we are monitoring the results.
identified
Our team has implemented a mitigation plan. Import jobs for all impacted products will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports that some imports for US Based Customers of Professional Learning, Perform Enterprise, Employee Records, Perform, and Applicant Tracking are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.
June 2026
PowerSchool Customer Central - Registration and Case Creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware and are investigating an issue affecting registration and case creation services.
Document Management - Report Card Generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting report card generation within Document Management. Our teams are actively working toward a resolution and are closely monitoring progress. We will continue to share updates as they become available.
HigherEd - unable to access
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
identified
We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
investigating
We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
