Current answer
PowerSchool experienced a minor incident: Connected Intelligence (CI) - Degraded Performance. ServiceAlert observed recovery on Sep 28, 2026.
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Incident Lifecycle
Affected Components
Connected Intelligence K-12
Incident Timeline
Monitoring
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.
We appreciate your patience and will provide further updates if the situation changes.
We appreciate your patience and will provide further updates if the situation changes.
Sep 28, 2026 at 2:14 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Sep 28, 2026 at 2:14 PM UTC
Monitoring
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.
We appreciate your patience and will provide further updates if the situation changes.
We appreciate your patience and will provide further updates if the situation changes.
Sep 28, 2026 at 2:13 PM UTC
Identified
We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain.
We will share further updates as additional information becomes available.
We will share further updates as additional information becomes available.
Sep 25, 2026 at 3:45 PM UTC
Identified
We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption.
We will continue to provide updates as our investigation progresses.
We will continue to provide updates as our investigation progresses.
Sep 24, 2026 at 5:19 PM UTC
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