Performance Matters - Degraded Application Performance
View the provider incident record →Current answer
PowerSchool experienced a minor incident: Performance Matters - Degraded Application Performance. ServiceAlert observed recovery on Oct 6, 2026.
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Incident Lifecycle
Affected Components
Performance Matters
Incident Timeline
Monitoring
We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
Oct 6, 2026 at 12:34 PM UTC
Identified
We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.
Oct 5, 2026 at 5:12 PM UTC
Investigating
We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
Oct 5, 2026 at 3:07 PM UTC
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