Current answer
PowerSchool experienced a minor incident: Investigating - Login Issues. ServiceAlert observed recovery on Oct 13, 2026.
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Incident Lifecycle
Affected Components
HigherEd PACx
Analytics & Insights
Applicant Tracking System
Employee Records (HigherEd)
Faculty Activity & Dossier
Performance Management
Position Management
Professional Learning (HigherEd)
eFinancePlus
PowerSchool SIS
Special Programs
Incident Timeline
Monitoring
Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring.
We will continue to monitor the situation closely and provide additional updates as needed.
We will continue to monitor the situation closely and provide additional updates as needed.
Oct 13, 2026 at 5:18 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 13, 2026 at 3:55 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 13, 2026 at 3:43 PM UTC
Investigating
We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application.
Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Oct 13, 2026 at 3:28 PM UTC
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