We have confirmed that PowerSchool eSchoolPlus SIS is functioning normally. We will continue to monitor the application to ensure consistent performance and that all critical functionality remains intact as expected.
investigating
We are investigating reports of users encountering access errors in PowerSchool eSchoolPlus SIS. Our teams are actively working to identify the cause and restore service. We will provide regular updates as more information becomes available.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Third-party app re-authorization in Schoology
minorSource not attested
Last archived state: resolved
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Schoology
monitoring
We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully.
If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps ...
identified
We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required.
A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically.
https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token...
investigating
We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.
Investigating Issues Accessing eFP
criticalSource not attested
Last archived state: resolved
View archived record details
eFinancePlus
monitoring
We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in.
Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.
We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors.
If you continue to experience issues, please contact Support.
investigating
As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.
investigating
We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers.
At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more i...
investigating
We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.
Investigating Service Degradation Across Multiple Products
criticalSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
investigating
During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.
investigating
We are currently investigating an issue impacting multiple products.
Users may experience:
- Bad Gateway (502) errors
- Increased latency
- Intermittent access or performance degradation
Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
Unable to login to Atrieve Web
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
identified
We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
investigating
We are currently investigating an issue where users aren't able to login to Atrieve Web.
CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal
criticalSource not attested
Last archived state: resolved
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monitoring
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
investigating
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
investigating
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
July 2026
Multiple Unified Talent Products - Imports
minorSource not attested
Last archived state: resolved
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identified
A fix has been implemented and we are monitoring the results.
identified
Our team has implemented a mitigation plan. Import jobs for all impacted products will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports that some imports for US Based Customers of Professional Learning, Perform Enterprise, Employee Records, Perform, and Applicant Tracking are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.
June 2026
PowerSchool Customer Central - Registration and Case Creation
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware and are investigating an issue affecting registration and case creation services.
Document Management - Report Card Generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting report card generation within Document Management. Our teams are actively working toward a resolution and are closely monitoring progress. We will continue to share updates as they become available.
HigherEd - unable to access
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
identified
We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
investigating
We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
