A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.
investigating
We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments.
Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring.
We will continue to monitor the situation closely and provide additional updates as needed.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application.
Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Some Customers Experiencing Issues Accessing Atrieve Services
We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate.
At this time, the issue has been confirmed to be affecting some customers.
Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
identified
We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.
investigating
We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue.
We will provide additional updates as they become available.
PowerSchool Support Team
investigating
We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data.
Our team is actively working to restore normal service and will provide further updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
PowerSchool Support Team
We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health.
We will provide additional updates as more information becomes available.
identified
We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects.
We will provide additional updates as more information becomes available.
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.
We appreciate your patience and will provide further updates if the situation changes.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.
We appreciate your patience and will provide further updates if the situation changes.
identified
We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain.
We will share further updates as additional information becomes available.
identified
We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption.
We will continue to provide updates as our investigation progresses.
We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
Customer Central and PowerSchool Assistant - Intermittent Availability
Salesforce has identified that the scope of impact is narrower than initially understood and is continuing recovery efforts for the remaining affected instances. While some users may still experience intermittent errors or delays, PowerSchool is currently observing normal functionality for Customer Central and PowerSchool Assistant.
We are continuing to monitor the situation closely and are working with Salesforce to confirm full resolution. Further updates will be provided as they become available.
identified
Customer Central and PowerSchool Assistant continue to experience intermittent availability due to an ongoing Salesforce service disruption. Salesforce has identified that the initial remediation did not fully complete across all affected instances and is actively reapplying the fix. Some users who continue to experience issues after service restoration may need to refresh their browser session or sign out and back in.
For immediate assistance, please contact Support by phone at 1-866-434-6276. We will provide additional updates as they become available.
identified
Customer Central and PowerSchool Assistant are experiencing intermittent availability due to a Salesforce service disruption. For immediate assistance, please contact Support by phone at 1-866-434-6276. We are monitoring the issue and will provide updates as available.
We have implemented remediation actions, and service has been restored for affected customers. We are now moving this incident into the Monitoring phase while we continue to closely observe the environment to ensure stability.
If you continue to experience issues or encounter any new disruptions, please contact PowerSchool Support for assistance. Further updates will be provided if necessary.
identified
Our team has implemented corrective actions that have restored service for the majority of affected customers. We continue to work on resolving issues for a small number of remaining customers who may still experience disruptions with the Automated Dispatching System (ADS).
In addition, remediation actions have been completed to clear impacted voice service connections resulting from this event. Our team remains actively engaged and will continue to provide updates as progress is made toward full service restoration.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Atrieve - unable to log in and experiencing performance issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed by our Vendors to address the performance issues within Atrieve. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
identified
The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional upstream service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
investigating
We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
HigherEd - Users are unable login to Employee Records
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue in HigherEd Employee Records. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are investigating reports of login issues within HigherEd Employee Records. Our team is working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward resolution.
April 2026
PowerSchool Higher Ed Applicant Tracking System Users Encountering and Error When Attempting to Log In
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue is identified and is impacting a subset of users. Teams are working to resolve the issue directly with impacted clients.
investigating
We are investigating reports of PowerSchool Higher Ed Applicant Tracking System Users Encountering and Error When Attempting to Log In
PowerSchool eSchoolPlus SIS Users Encountering Errors When Logging Into eSchoolPlus
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring to ensure continued stability.
identified
Teams are seeing some improvement but are seeing intermittent errors. We are continuing to work to implement a resolution.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate the errors being encountered and are diligently working to restore access.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports of PowerSchool eSchoolPlus SIS users encountering 502 Bad Gateway errors when attempting to log into the product.
March 2026
Performance Matters - Users may be unable to load the Unify Portal or access the right hand menu
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue within Performance matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are receiving reports of users being unable to load the Unify Portal or access the right hand menu within Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
Special Programs - Outage in East Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix to production that has resolved the issue in Special Programs. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
investigating
We are currently investigating reports of users in the East region getting errors when attempting to log in to Special Programs. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
PowerSchool SIS - Users hosted in Azure East region are unable to access PS SIS
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied to the affected SIS Azure East VMs and applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
identified
We are seeing that most impacted instances have been restored, and our teams are working to bring the remaining instances back online. We will continue to share updates as we make further progress toward full resolution
monitoring
We are seeing recovery of impacted SIS East Azure VMs and their SIS Applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
investigating
We are investigating reports of multiple PowerSchool SIS users hosted in Azure east region are unable to access SIS application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
