Current answer
PowerSchool experienced a critical incident: Atrieve ADS Service Interruption. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
ADS01
ADS03
ADS04
ADS05
ADS06
ADS07
ADS08
ADS09
Incident Timeline
Monitoring
We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
Sep 16, 2026 at 1:03 PM UTC
Investigating
We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
Sep 16, 2026 at 12:46 PM UTC
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