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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Emergency maintenance on app.prismacloud.io ( US - North Virginia ) 3AM-4AM , PST
We are doing an emergency maintenance on https://app.prismacloud.io/ , some of the services might see degraded performance
Maintenance Window : 3:00AM-4:00AM , PST
Prisma Cloud: Alert Manual and Automated Remediation is unavailable
WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 13:30 UTC with further details.
Customer Impact: Frequent disconnection and Delay in Sample processing
Workaround: N/A
[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
The issue has been identified and a fix is being implemented.
investigating
As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.
investigating
GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table
investigating
GCP is still continuing investigating the issue. There is no ETA yet.
investigating
This is due to an outage from GCP.
investigating
WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details.
Customer Impact: Delay in sample processing and client disconnection errors
Workaround: N/A
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
WildFire Singapore CloudWildFire UK CloudWildFire Germany CloudWildFire India CloudWildFire Switzerland CloudWildFire Indonesia CloudWildFire Taiwan CloudWildFire France CloudWildFire Qatar CloudWildFire South Korea CloudWildFire Israel CloudWildFire Saudi Arabia CloudWildfire Spain CloudWildFire EU Regulated Cloud
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Singapore/UK/Israel/Spain Clouds are operational
identified
The issue has been identified and a fix is being implemented.
investigating
WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by <time stamp hh:mm UTC> with further details.
Customer Impact: Connection/Submission denial.
Workaround: N/A
APAC - TaiwanEMEA - NetherlandsAmericas - US WestAmericas - US Central
investigating
We are currently investigate the issue.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Prisma Cloud Incident [APP] - Degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
app4: Prisma cloud Page is not loading
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Prisma Cloud [App3] - Intermittent login failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
AWS continues to experience the Operational issues with EC2 & EBS Volumes.
You can also monitor the underlying platform status via the AWS Health Status https://health.aws.amazon.com/health/status.
investigating
we have identified an issue with AWS affecting the Cloud NGFW which is due to AWS Operational issue - Amazon Elastic Compute Cloud (N. Virginia) Availability Zone (use1-az4) in the US-EAST-1 Region
CSP Health Status: https://health.aws.amazon.com/health/status
AWS team are actively working to restore temperatures to normal levels in the affected Availability Zone (use1-az4) in the US-EAST-1 Region, though progress is slower than originally anticipated. Since our last update we have made inc...
Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
AWS has resolved the EC2 Availability. We are monitoring for continued stability.
investigating
We have identified an issue with AWS affecting the Cloud NGFW AP-NORTHEAST-1 region.
Customers may experience failures to deploy new resources.or delays in rule synchronization.
Current Status: AWS is experiencing increased error rates and launch delays/errors for EC2 instances in AP-NORTHEAST-1 in the Tokyo region. This is primarily impacting instances EC2 launches resulting in launch failures.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is p...
Azure France Central outage impacting Cloud NGFW Services.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Azure has repoted that the affected services have largely recovered; however, some dependent services are still completing recovery and may experience intermittent issues while teams continue monitoring service stability.
Our teams are monitoring the affected resources to validate the restoration of functionality. The next update will be provided within 60 minutes, or sooner if there are significant developments.
https://app.azure.com/h/GHHC-K4Z/97cdb5
identified
Azure Reported Service Disruption Affecting Multiple Azure Services in the France Central Region Including Service Bus, Storage, Azure Cosmos DB experiencing an interruption when customers encountered VM restarts, temporary unavailability, and intermittent access issues due to an underlying datacenter event.
identified
Azure is currently experiencing a degradation in the availability of the Azure Cosmos DB & Storage services in the France Central region.
https://app.azure.com/h/GHHC-K4Z/97cdb5
investigating
We have identified an issue with Azure affecting the Cloud NGFW France Central region for Storage & Cosmos DB issue which is impacting CNGFW Services.
Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry.
Current Status : Azure notified higher than expected latency, timeouts or HTTP 500 errors when accessing data stored on Storage & CosmoDB accounts hosted in this region. We are actively investigating and mitigation acti...
AWS has resolved the Lambda, EC2 Availability & Dynamo DB errors. We are monitoring for continued stability.
investigating
We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region.
Customers may experience failures to deploy new resources or delays in rule synchronization
Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AW...
