[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
View the provider incident record →Current answer
Palo Alto Networks experienced a major incident: [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
United Kingdom
United Kindom
United Kingdom
United Kingdom
United Kingdom
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 4:06 PM UTC
Identified
We continue to see gradual improvement in the situation and are closely monitoring the status
Oct 20, 2026 at 2:17 PM UTC
Identified
We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
Oct 20, 2026 at 11:50 AM UTC
Identified
The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
Oct 20, 2026 at 10:30 AM UTC
Identified
We are currently experiencing degraded performance in the UK region.
We have identified the root cause and are implementing a fix.
We have identified the root cause and are implementing a fix.
Oct 20, 2026 at 7:52 AM UTC
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