AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
View the provider incident record →Current answer
Palo Alto Networks experienced a minor incident: AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US. ServiceAlert observed recovery on Oct 15, 2026.
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ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
United States - Americas
Incident Timeline
Investigating
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
Oct 15, 2026 at 12:51 AM UTC
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