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Palo Alto Networks Outage History

Daily provider-status observations and published incident history for Palo Alto Networks.

Unknown

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0% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 0% 31 31
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Emergency maintenance on app.prismacloud.io ( US - North Virginia ) 3AM-4AM , PST
minor Observed active window 2h 14m

View incident details and source

Started:

Americas - US - app.prismacloud.io
investigating
We are doing an emergency maintenance on https://app.prismacloud.io/ , some of the services might see degraded performance Maintenance Window : 3:00AM-4:00AM , PST
October 2026
Enterprise DLP: US West Elevated Latency
minor Observed active window 1h 54m

View incident details and source

Started:

DLP (NGFW) NAM Prisma Access DLP
monitoring
A fix has been deployed and we are seeing recovery. We will continue to monitor the situation and provide updates on progress.
identified
We are experiencing higher than normal latency in our US West region. We have identified the issue and are working on a fix.
WildFire Issue
minor Observed active window 56m

View incident details and source

Started:

WildFire Germany Cloud
investigating
WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 13:30 UTC with further details. Customer Impact: Frequent disconnection and Delay in Sample processing Workaround: N/A
[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
major Observed active window 17h 52m

View incident details and source

Started:

United Kingdom United Kindom United Kingdom United Kingdom United Kingdom
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to see gradual improvement in the situation and are closely monitoring the status
identified
We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
identified
The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
identified
We are currently experiencing degraded performance in the UK region. We have identified the root cause and are implementing a fix.
WildFire Issue
minor Observed active window 9h 22m

View incident details and source

Started:

WildFire UK Cloud
identified
The issue has been identified and a fix is being implemented.
investigating
As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.
investigating
GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table
investigating
GCP is still continuing investigating the issue. There is no ETA yet.
investigating
This is due to an outage from GCP.
investigating
WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details. Customer Impact: Delay in sample processing and client disconnection errors Workaround: N/A
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
minor Observed active window 38m

View incident details and source

Started:

United States - Americas
investigating
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API. Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected. We'll post another update within 60 minutes, or sooner once service is restored.
WildFire Issue
critical Observed active window 2h 14m

View incident details and source

Started:

WildFire Singapore Cloud WildFire UK Cloud WildFire Germany Cloud WildFire India Cloud WildFire Switzerland Cloud WildFire Indonesia Cloud WildFire Taiwan Cloud WildFire France Cloud WildFire Qatar Cloud WildFire South Korea Cloud WildFire Israel Cloud WildFire Saudi Arabia Cloud Wildfire Spain Cloud WildFire EU Regulated Cloud
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Singapore/UK/Israel/Spain Clouds are operational
identified
The issue has been identified and a fix is being implemented.
investigating
WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by <time stamp hh:mm UTC> with further details. Customer Impact: Connection/Submission denial. Workaround: N/A
September 2026
PrismaCloud: APP3: Stale data in asset inventory
minor Observed active window 46h 57m

View incident details and source

Started:

Americas - US - app3.prismacloud.io
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
MLAV Outage - Investigation Undergoing
critical Observed active window 3h 18m

View incident details and source

Started:

APAC - Taiwan EMEA - Netherlands Americas - US West Americas - US Central
investigating
We are currently investigate the issue.
URL filtering service degradation affected by GCP network service degradation
minor Observed active window 4h 45m

View incident details and source

Started:

Americas - US Central
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are monitoring the system and we will provide another update by 12pm PDT with further details. Customer Impact: Customer will experience service degradation Workaround: "N/A"

Legacy Incident Archive

34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
WildFire Issue
minor Source not attested
Last archived state: resolved
View archived record details
WildFire India Cloud
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
WildFire is currently experiencing an issue in the India Cloud. We are actively working on this issue and will provide another update by 20:00 UTC with further details. Customer Impact: Delay of sample processing and verdict availability Workaround: N/A
WildFire Issue
minor Source not attested
Last archived state: resolved
View archived record details
WildFire India Cloud
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
WildFire is currently experiencing an issue in India Cloud. We are actively working on this issue and will provide another update by 19:00 UTC with further details. Customer Impact: Delay of sample processing and intermittent failure of quering. Workaround: N/A
Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region
minor Source not attested
Last archived state: resolved
View archived record details
United States - Americas United States - Americas United States - Americas
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected
File Manager: Increased Latency in US West Region
minor Source not attested
Last archived state: resolved
View archived record details
United States - Americas
monitoring
GCP is seeing recovery for affected products. We will continue monitoring the situation.
identified
We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds. GCP Outage link: https://status.cloud.google.com/regional/americas#status-table
Service Degradation: Cloud NGFW Management Console.
minor Source not attested
Last archived state: resolved
View archived record details
N.Virginia (us-east-1)
monitoring
Service Degradation has been mitigated. We will continue to monitor service health. Next Update: 08:00 PM UTC, 19th Aug 2026
monitoring
Service Degradation has been mitigated. We will continue to monitor service health.
investigating
We are investigating login service degradation on the Cloud NGFW Management Console. Note: Data plane traffic and security enforcement are not impacted by this event. Current Status: Engineers are currently investigating the issue. Next Update: 06:00 PM UTC, 19th Aug 2026
Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region
minor Source not attested
Last archived state: resolved
View archived record details
Canada Canada Canada Canada
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing degraded performance in the CA region. Cortex XDR agent local protection continues to function normally.
WildFire Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
WildFire is currently experiencing an issue in the regional Clouds. We are actively working on this issue and will provide another update by with 1:00 PM UTC for frther details. Customer Impact: Service degradation. Workaround: NA
PrismaCloud APP3: Delayed asset inventory data
minor Source not attested
Last archived state: resolved
View archived record details
Americas - US - app3.prismacloud.io
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
Customer Service Portal will be going through an unplanned emergency change management.
major Source not attested
Last archived state: resolved
View archived record details
investigating
Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.
Panorama-Managed Azure CNGFW
minor Source not attested
Last archived state: resolved
View archived record details
identified
Customers using Panorama to manage their Azure Cloud Native Next-Generation Firewall (CNGFW) environment may experience errors when creating or updating firewalls and services, or when utilizing logging services. We have identified the issue and are actively working on a fix. Our next update will be provided by 9:00 PM PT on August 1st, 2026
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