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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Emergency maintenance on app.prismacloud.io ( US - North Virginia ) 3AM-4AM , PST
We are doing an emergency maintenance on https://app.prismacloud.io/ , some of the services might see degraded performance
Maintenance Window : 3:00AM-4:00AM , PST
Prisma Cloud: Alert Manual and Automated Remediation is unavailable
WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 13:30 UTC with further details.
Customer Impact: Frequent disconnection and Delay in Sample processing
Workaround: N/A
[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
The issue has been identified and a fix is being implemented.
investigating
As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.
investigating
GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table
investigating
GCP is still continuing investigating the issue. There is no ETA yet.
investigating
This is due to an outage from GCP.
investigating
WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details.
Customer Impact: Delay in sample processing and client disconnection errors
Workaround: N/A
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
WildFire Singapore CloudWildFire UK CloudWildFire Germany CloudWildFire India CloudWildFire Switzerland CloudWildFire Indonesia CloudWildFire Taiwan CloudWildFire France CloudWildFire Qatar CloudWildFire South Korea CloudWildFire Israel CloudWildFire Saudi Arabia CloudWildfire Spain CloudWildFire EU Regulated Cloud
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Singapore/UK/Israel/Spain Clouds are operational
identified
The issue has been identified and a fix is being implemented.
investigating
WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by <time stamp hh:mm UTC> with further details.
Customer Impact: Connection/Submission denial.
Workaround: N/A
APAC - TaiwanEMEA - NetherlandsAmericas - US WestAmericas - US Central
investigating
We are currently investigate the issue.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Enterprise DLP: Investigating Increase in Error Rates
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.
monitoring
We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.
monitoring
We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating increased error rates and latency in multiple regions.
PrismaCloud: App3 - Delayed asset ingestion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the system as it catches up on the lag.
monitoring
We are continuing to monitor the system as it catches up on the lag.
monitoring
We are still monitoring and waiting for the system to catch up.
monitoring
We have applied a fix and are currently monitoring the system.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
We are aware of an ongoing AWS operational issue in the EU-NORTH-1 (Stockholm)
region affecting EC2 APIs and Elastic Load Balancing. This is impacting
provisioning and management operations for Cloud NGFW resources in EU-NORTH-1.
Existing Cloud NGFW instances and traffic processing are not affected — the
impact is limited to new instance launches and API-driven operations in this
region.
We are monitoring AWS's progress and will update as we learn more.
WildFire Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
WildFire is currently experiencing an issue in the Singapore Cloud. We are actively working on this issue and will provide another update by 18:00 UTC with further details.
Customer Impact: Intermittent failures may occur during the file upload process and while querying verdicts.
Workaround: N/A
Prisma Cloud Compute [app-gov] Service Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Cloud NGFW Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a service disruption affecting Cloud NGFW. Customers may experience degraded performance or connectivity.
Current Status: An issue within the Data Plane has triggered a degraded service interruption.
Our team has initiated a high-priority incident response to restore normal traffic flow as quickly as possible.
Ongoing Actions: We are currently working on the resolution.
Next Update: 11:30 UTC 25th Jun 2026
Issues with Cortex XDR/XSIAM – EU region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Cortex XDR/XSIAM – EU region.
We are actively working on this and will post continuous updates on the issue.
The current impact is that agents in EU region are having sporadic connectivity issues to Cortex XDR.
All agent side protection is still active as well as the UI connectivity
API Gateway is currently experiencing an issue.
Source not attested
Last archived state: resolved
View archived record details
investigating
API Gateway is currently experiencing an issue . We are actively working on this issue and will provide another update by 3:00 AM UTC with further details.
Prisma Cloud Application Security - Degraded
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
May 2026
Service degradation in westus2 due to Azure cloud service issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Latest update from Azure:
Recovered Azure services:
Service Bus, Storage, App Service (Web Apps), Azure Site Recovery, Virtual Machine, Virtual Machine scale set, Backup (MAB), Azure Cosmos DB, Azure Log Analytics, Application Insights, Azure Monitor, Azure Resource Manager, Data Explorer, Azure IoT Hub, Microsoft Defender for Cloud Apps, Azure Container Registry, Azure Kubernetes Service, Azure Policy, Azure NetApp Files, Azure Resource Graph, Azure Synapse, Azure Database for MySQL - Flexib...
identified
Latest update from Azure:
Mitigation efforts are underway to restore affected network components across dependent services, including Storage and Compute. Customers may begin to see signs of recovery as these actions progress
investigating
Azure is having service degradation impacting multiple services in the region westus2(https://azure.status.microsoft/en-us/status)
We are continuously monitoring the status.
