Daily provider-status observations and published incident history for Palo Alto Networks.
Regional incident
Palo Alto Networks has an active regional incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
investigating
We are monitoring the system and we will provide another update by 12pm PDT with further details.
Customer Impact: Customer will experience service degradation
Workaround: "N/A"
Cortex XDR/XSIAM/XSOAR8/CLOUD - is currently experiencing degraded availability affecting the login page, including FedRAMP tenants. Existing active sessions are expected to remain operational
Creation of new firewall instances has been restored in the West Europe and South Central US regions. Customers can now deploy new Cloud NGFW resources as normal.
We are continuing to work with Azure and monitor capacity to resolve remaining impacts affecting autoscaling, migrations, and software updates.
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of new resources.
Until the capacity issue is resolved by Microsoft:
- Maintain Steady-State: Keep current resource configurations intact and postpone premium SKU migrations or panorama migrations.
- Normalize Traffic: Maintain your current traffic baselines where possible to avoid triggering sudden autoscaling needs.
- Defer New Deployments: Hold off on launching new resources until full capacity is restored.
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
Next Update: July 23th, 8:00UTC
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
Next Update: July 20th, 8:00UTC
monitoring
Update - Azure is still working on recovery. We are continuously monitoring their progress.
Next Update: July 16th, 8:00UTC
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
Next Update: July 15th, 8:00UTC
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
Next Update: July 13th, 8:00UTC
monitoring
We are continuing to monitor for any further issues.
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
monitoring
We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources.
Current Status: Azure is currently experiencing compute capacity issues within the regions. This is impacting our ability to scale out new virtual machines.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes.
Next Update: July 13th, 8:00UTC
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services.
We are aware of power outage in AWS Bahrain region. We are evaluating the impact on Cloud NGFW services in this region. Customers may experience failures to deploy new resources in this region.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Status Page: https://health.aws.amazon.com/health/status?path=service-history
Next Update: 5:00PM 3/03/2026 UTC.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Enterprise DLP: Investigating Increase in Error Rates
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.
monitoring
We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.
monitoring
We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating increased error rates and latency in multiple regions.
PrismaCloud: App3 - Delayed asset ingestion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the system as it catches up on the lag.
monitoring
We are continuing to monitor the system as it catches up on the lag.
monitoring
We are still monitoring and waiting for the system to catch up.
monitoring
We have applied a fix and are currently monitoring the system.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
We are aware of an ongoing AWS operational issue in the EU-NORTH-1 (Stockholm)
region affecting EC2 APIs and Elastic Load Balancing. This is impacting
provisioning and management operations for Cloud NGFW resources in EU-NORTH-1.
Existing Cloud NGFW instances and traffic processing are not affected — the
impact is limited to new instance launches and API-driven operations in this
region.
We are monitoring AWS's progress and will update as we learn more.
WildFire Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
WildFire is currently experiencing an issue in the Singapore Cloud. We are actively working on this issue and will provide another update by 18:00 UTC with further details.
Customer Impact: Intermittent failures may occur during the file upload process and while querying verdicts.
Workaround: N/A
Prisma Cloud Compute [app-gov] Service Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Cloud NGFW Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a service disruption affecting Cloud NGFW. Customers may experience degraded performance or connectivity.
Current Status: An issue within the Data Plane has triggered a degraded service interruption.
Our team has initiated a high-priority incident response to restore normal traffic flow as quickly as possible.
Ongoing Actions: We are currently working on the resolution.
Next Update: 11:30 UTC 25th Jun 2026
Issues with Cortex XDR/XSIAM – EU region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Cortex XDR/XSIAM – EU region.
We are actively working on this and will post continuous updates on the issue.
The current impact is that agents in EU region are having sporadic connectivity issues to Cortex XDR.
All agent side protection is still active as well as the UI connectivity
API Gateway is currently experiencing an issue.
Source not attested
Last archived state: resolved
View archived record details
investigating
API Gateway is currently experiencing an issue . We are actively working on this issue and will provide another update by 3:00 AM UTC with further details.
Prisma Cloud Application Security - Degraded
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
May 2026
Service degradation in westus2 due to Azure cloud service issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Latest update from Azure:
Recovered Azure services:
Service Bus, Storage, App Service (Web Apps), Azure Site Recovery, Virtual Machine, Virtual Machine scale set, Backup (MAB), Azure Cosmos DB, Azure Log Analytics, Application Insights, Azure Monitor, Azure Resource Manager, Data Explorer, Azure IoT Hub, Microsoft Defender for Cloud Apps, Azure Container Registry, Azure Kubernetes Service, Azure Policy, Azure NetApp Files, Azure Resource Graph, Azure Synapse, Azure Database for MySQL - Flexib...
identified
Latest update from Azure:
Mitigation efforts are underway to restore affected network components across dependent services, including Storage and Compute. Customers may begin to see signs of recovery as these actions progress
investigating
Azure is having service degradation impacting multiple services in the region westus2(https://azure.status.microsoft/en-us/status)
We are continuously monitoring the status.
