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OpenText Outage History

Daily provider-status observations and published incident history for OpenText.

Component incident

OpenText has an active component incident; no global outage is indicated. Verified . Official provider source.

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0% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 0% 31 31
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Developer Experience (all locations) is currently experiencing an issue
critical Observed active window 137h 38m

View incident details and source

Started:

Developer Experience - Thrust API Bundle Developer Experience - Thrust API Bundle Developer Experience - Thrust API Bundle Developer Experience - Thrust API Bundle
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
identified
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
investigating
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available. Reference: IM4021478
Desktop Messaging BMS was experiencing failures in processing PDF files
minor Observed active window 5h 11m

View incident details and source

Started:

Desktop Messaging BMS
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019383
Core Management Console is experiencing intermittent login failures
minor Observed active window 41m

View incident details and source

Started:

Core Management Console
investigating
Core Management Console is currently experiencing intermittent login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4019194
Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages
minor Observed active window 5h 15m

View incident details and source

Started:

Zix Encryption Services - Hosted SMB Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
monitoring
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced". Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging. Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience. Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: forth coming
Core Share CA Login Issue
major Observed active window 6m

View incident details and source

Started:

Core Share - CA
investigating
We are currently investigating this issue.
Core US is currently experiencing service degradation
minor Observed active window 3h 19m

View incident details and source

Started:

Core Collaboration for Engineering (xchange.us.opentext.com) Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Platform - Search
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
Core US experienced service degradation
minor Observed active window 3h 17m

View incident details and source

Started:

Core Collaboration for Engineering (xchange.us.opentext.com) Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Platform - Search
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Updates for this issue will be posted as soon as there are significant updates.
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience. - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Platform - Search Tracking Number: IM4014044
identified
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
investigating
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue. Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA
minor Observed active window 6h 6m

View incident details and source

Started:

Zix Hosted Exchange
monitoring
We are continuing to monitor for any further issues.
monitoring
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience. Tracking Number: IM4013681
investigating
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4013681
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable
major Observed active window 38m

View incident details and source

Started:

Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud) Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
investigating
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM4009632
September 2026
Core Capture EU is experiencing degraded performance
minor Observed active window 177h 12m

View incident details and source

Started:

Core Capture for SAP® Solutions
monitoring
We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution. We will provide further updates as progress continues. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
monitoring
We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time. Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.
monitoring
At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds. Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
investigating
We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
monitoring
A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable. We will provide further updates as monitoring continues.
identified
Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation. We will provide a further update as testing progresses and additional information becomes available.
investigating
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.

Legacy Incident Archive

97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Core EDR/MDR is currently experiencing service degradation
minor Source not attested
Last archived state: resolved
View archived record details
Core EDR/MDR
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be posted as soon as there are significant updates.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
investigating
Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core EDR/MDR is currently experiencing service degradation
minor Source not attested
Last archived state: resolved
View archived record details
Core EDR/MDR
monitoring
Core EDR/MDR experienced service degradation. Service has been restored in agent version 3.3.2, which is now GA. For customers still on version 3.3.0, a manual upgrade can be triggered through the Action System before proceeding with the uninstall.
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which re...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
identified
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual...
Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing
major Source not attested
Last archived state: resolved
View archived record details
investigating
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution. Workaround: After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant. Tracking Num...
Cloud Fax services are experiencing delays in processing of fax files
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Desktop Messaging BMS is experiencing delays in processing fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3978817
investigating
Cloud Fax services is currently experiencing delays in processing of fax files. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Desktop Messaging BMS Tracking Number: IM3978817
Enterprise Service Management might have experienced issues accessing applications.
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3976323
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain might have experienced issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3976323
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented, and we are monitoring the results. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3976323
monitoring
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. A fix has been implemented and we are monitoring the results. We appreciate your patience. Tracking Number: IM3976323
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first Tracking Number: IM3976323
investigating
We are continuing to investigate this issue.
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience Tracking Number: IM3976323
investigating
Enterprise Service Management hosted under the saas.microfocus.com domain may currently experience issues accessing their applications. Teams are assembled and working to resolve the issue. We appreciate your patience Tracking Number: IM3976323
"Unknown Error" in CP Portal
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting the CP Portal, where users may have encountered an "Unknown Error" message, has been identified and resolved by our Backend Engineering team. The fix has been successfully implemented, and services are operating as expected. We are currently monitoring the environment to ensure stability and confirm that the issue does not recur. We will continue to provide updates as needed. Tracking Number - IM3976014
investigating
Investigating: We are currently experiencing an issue in the CP Portal where users may encounter an "Unknown Error" message. Our Engineering team is actively investigating the issue and working toward a resolution. We will provide further updates as more information becomes available. Tracking Number - IM3976014
Secure Cloud Portal - Microsoft 365 License Adjustements
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with Microsoft 365 license changes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any 365 license changes, please email o365operations@appriver.com to create a ticket for processing. Tracking Number: IM397569
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3975128
investigating
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3975128
Core EDR/MDR experienced service degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
identified
Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.
July 2026
TLS connection issues with multiple encryption services
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The following services are experienced an issue with TLS connections to multiple external mail services. Service has been restored and is now being validated. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect Tracking Number: IM3971825
investigating
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) - Zix Threat Protection Services - ZixProtect Tracking Number: IM3971825
investigating
The following services are experiencing an issue with TLS connections to multiple external mail services. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825
investigating
The following services are experiencing an issue with TLS connections to Google-owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Encryption Services - Hosted SMB - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) - Zix Encryption Services - ZixGateway (Hosted) Tracking Number: IM3971825
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