We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
ConnectBooster - Intermittent Sync and Access issues
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals.
The Kaseya Engineering Team have Identified the issue are are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.1.1 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.459.450.0, and the issue should no longer occur on device's with this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM.
We recommend our partners to ensure that devices are updated with security intelligence version 1.459.450.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware.
Users can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior:
Updating the security intelligence version:
- PowerShell: Update-MpSignature
- Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate
After running the update, users can verify the installed version with the following command:
- Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated
investigating
Our team remains actively engaged with Microsoft to investigate reports of false-positive detections occurring after devices were updated to Datto RMM Agent version 15.1.1 and to support remediation efforts where needed. At this time, the issue appears to be related to a security detection classification and not confirmed as malicious activity within the Datto RMM agent. We will continue to share updates as additional information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where Datto RMM's 15.1.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya Engineering Team is investigating this issue with Microsoft.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New Zealand 4UK Limited Release (United Kingdom)UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)Australia / New ZealandAustralia / New Zealand 2Australia/ New Zealand 3 (Sydney Datacenter)German (Deutsch)Spanish (Español)Report Data WarehouseAT01
monitoring
Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
A fix has been implemented and we are monitoring the results.
identified
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up.
Mitigation measures have been applied to increase the throughput to help with processing the queue.
investigating
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask.
The Kaseya Engineering Team are aware of the issue and are currently investigating further.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
UK (United Kingdom)UK 2 (United Kingdom)UK03 (United Kingdom)EU1 (English Europe and Asia)German (Deutsch)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI.
The Kaseya Engineering Team is aware of this behaviour and is currently investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:
Access Blocked
[Organization name] does not have SSO enabled for this KaseyaOne Tenant
To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)
RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.
The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
We are aware of a problem where Server4715 is undergoing unscheduled maintenance.
The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
A fix has been implemented and we are monitoring the results.
identified
The system is recovering after the R&D team took steps to resolve the issue.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Autotask PSA - UK02 - Workflow Rule Delay and Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of an issue affecting Autotask users hosted in the UK02 zone, resulting in increased latency and delays in workflow rule processing.
The Kaseya R&D Team is actively investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
June 2026
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented on both the Syrah and Vidal platforms.
identified
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.453.344.0, and the issue should no longer occur as long as the device is on this definition version or la...
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto RMM's 15.0.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya R&D Team are investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
INKY - Internally sent emails are not getting delivered and emails to external recipients are getting delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues .
Please work with our support team and provide them with message IDs for review if the issue appears to still persist.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients.
Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay.
Please subscribe to this incident to receive update notifications as they become available.
Datto Workplace - Service Issue Affecting EU Cell 4, Cell 7, and Cell 16 (404 Error)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers may still experience a delay in email processing while the service is catching up with the queue that formed during the incidents.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where partners are unable to access the Workplace portal.
Partners in EU Cell 4, EU Cell 7, and EU Cell 16 are experiencing service disruptions and may receive a 404 Error when attempting to access the portal.
Our engineering team is actively investigating the issue and working to restore service as quickly as possible.
Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices:
UI 15272
Agent #3.17.1.5552
Fixes:
This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled.
The AMSI module remains disabled globally and will be reintroduced through a controlled rollout.
This change does not disable overall EDR protection. It is a temporary mitigation specif...
identified
If you are still experiencing issues after rebooting, please contact Kaseya Support to receive a script that can be run on affected endpoints to resolve the issue. A hotfix agent update is in progress and will be released shortly. We will update this page once it is available.
investigating
We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority.
What we currently know:
A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing factor to the issue and are working on a resolution.
What you can do right now:
A reboot of the af...
Endpoint Backup v2 - Backup Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We’re pleased to share that our team will begin rolling out the fix to non-U.S. regions on June 23, 2026 at 06:00 PM UTC, followed by deployment to U.S. regions on June 24, 2026 at 08:00 AM UTC.
We appreciate your patience as we work to ensure a smooth and reliable update experience for all customers.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience backup failures due to EOF and AOF errors.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are continuing to work on a fix for this issue.
identified
We are continuing the rollout of the fixed agent version to production.
identified
The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.
We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.
identified
The R&D team identified the issue, and developed a fix.
The change is currently being tested before proceeding with the rollout to production.
investigating
We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.
There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.
Subscribe to the Kaseya Status Page for up-t...
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server5673 can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
