Current answer
Kaseya Inc experienced a minor incident: Datto BCDR - US Region - Server5582 Not Accessible. ServiceAlert observed recovery on Nov 13, 2026.
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Incident Lifecycle
Affected Components
Off-Site Synchronization
Off-Site Recovery
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 13, 2026 at 4:38 PM UTC
Investigating
We are aware of a problem where Datto BCDR users paired to Server5582 in the US East region are experiencing degraded performance due to a node availability issue.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 13, 2026 at 3:22 PM UTC
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