Kaseya Inc Outage History
Uptime record, past incidents, and downtime history for Kaseya Inc.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 15 | 15 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Datto RMM - Merlot (EMEA) - Job Service Failures
Started: Aug 13, 9:24 AM
monitoring
A fix has been implemented, and we are currently monitoring the results.
Aug 13, 9:52 AM
investigating
We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run.
The Kaseya Engineering Team is actively investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 13, 9:24 AM
Datto Workplace - Degraded Performance in US Regions
Started: Aug 12, 9:56 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 13, 8:27 AM
identified
We are investigating reports of slow loading times affecting Workplace, the web portal, and agent connectivity for partners hosted in our US regions. A small number of users may also see intermittent connection errors when opening a project or folder.
Our engineering team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 12, 9:56 PM
Inky Dashboard partial outage
Started: Aug 12, 1:48 AM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 12, 2:24 AM
identified
A database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue. The issue has been identified and a fix is being implemented.
Aug 12, 1:48 AM
DattoRMM - Vidal - ConnectWise Integration is inaccessible
Started: Aug 11, 5:35 PM
monitoring
We are no longer seeing errors related to the ConnectWise Integration. We are continuing to monitor the services at this time.
Aug 11, 6:30 PM
investigating
We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected.
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 11, 5:35 PM
Datto SaaS protection - Backups currently paused des1-bfyii-1127
Started: Aug 8, 5:15 PM
monitoring
We are continuing to monitor for any further issues.
Aug 9, 1:38 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 8, 9:04 PM
identified
The Kaseya R&D Team has implemented a fix to alleviate backups for customers hosted on the node des1-bfyii-1127.
Backups success rates will be monitored for improvement
Aug 8, 8:55 PM
identified
We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-1127' are experiencing degraded backup performance for some services.
The Kaseya R&D Team has identified the issue and are working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 8, 5:15 PM
Autotask PSA - Sydney Data Center Web Center and API - Unaccessaible
Started: Aug 7, 10:59 PM
investigating
We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 7, 10:59 PM
Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.
Started: Aug 6, 5:51 PM
Off-Site Synchronization
investigating
A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state.
While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention.
Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpd...
Aug 6, 5:51 PM
ConnectBooster - Unable to log in via Kaseya One
Started: Aug 6, 2:15 PM
monitoring
We are continuing to monitor for any further issues.
Aug 6, 5:19 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 6, 5:19 PM
identified
The issue has been identified and a fix is being implemented.
Aug 6, 4:01 PM
investigating
We are aware of a problem where Partners have reported the inability to log into the portal via Kaseya One
The Kaseya R&D Team is investigating the issue.
In the meantime, a workaround of logging directly into the ConnectBooster portal via the primary URL can allow you to log in without Kaseya One. please create a ticket with our Support team or contact them at 833-863-2237 if you need assistance with this process.
Subscribe to the Kaseya Status Page for up-to-date information at https://...
Aug 6, 2:15 PM
KaseyaOne & Kaseya Store - Issues with payment provider
Started: Aug 6, 1:41 PM
identified
Our payment provider for KaseyaOne and Kaseya Store has identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines.
During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store.
Core platform functionality outside of payment services will remain unaffected.
We recommend avoiding payment-related actions during this maintenance window where possible. We will monito...
Aug 6, 1:41 PM
Datto SaaS Protection - Backup performance degradation for M365 services affecting multiple pods/regions
Started: Aug 5, 7:40 PM
SaaS Protection Backups
monitoring
Backup operations remain healthy, with success rates staying high across all services and regions following the recent changes. Work on the EWS to Microsoft Graph API migration is ongoing, and our R&D team continues to monitor for any further issues.
Aug 12, 7:44 PM
monitoring
Our R&D team has completed deployment of the latest changes for the Graph API components as part of the ongoing migration and backup success rates for all services across all regions remain high.
We are continuing to monitor.
Aug 11, 3:02 PM
monitoring
Backup success rate metrics for all services across all regions continue to remain stable at normal levels.
Our R&D team is actively completing deployment of additional improvements to all regions and they are continuing to monitor.
Aug 10, 4:25 PM
monitoring
Backup success rate metrics for all services across all regions have recovered and remain stable at normal levels. Google services, along with OneDrive and SharePoint, continue to process 3x daily backups while Teams and Exchange services remain temporarily set to 2x daily backups to maintain high success rates as the migration to Microsoft Graph APIs progresses.
Our R&D team is continuing to monitor.
Aug 7, 4:08 PM
identified
Our R&D team has deployed additional improvements, and backup cadence has now been restored to 3x daily backups for all Google services, OneDrive, and SharePoint across all regions. Exchange and Teams backup cadence remains temporarily set to 2x daily backups to help maintain high backup success rates during the ongoing transition to Microsoft Graph APIs.
We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup succes...
Aug 6, 3:33 PM
identified
Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs.
Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)
Our R&D teams have identified the primary contributing factors...
Aug 5, 7:40 PM
Datto SaaS Protection - Backup performance degradation for some M365 services on Multiple Pods
Started: Aug 3, 9:12 AM
identified
Significant improvement to backup success rate metrics has been observed across all regions after the latest changes were implemented.
Our R&D team is continuing to deploy configuration changes to further stabilize backup performance in all regions. Backup success rates will continue to be closely monitored as the team is actively working to develop additional improvements to address the API throttling related to the transition from EWS to Microsoft Graph APIs currently in progress.
Aug 5, 2:02 PM
identified
The latest changes have been deployed to SaaS Protection pods in multiple regions still experiencing backup performance issues.
Our R&D team is continuing to monitor as backup success rate metrics improve across the fleet.
Aug 4, 8:09 PM
identified
Our R&D team is currently implementing configuration changes in multiple regions to further mitigate the degraded backup performance still affecting some customers.
We will be closely monitoring the results of these changes as we continue to develop additional improvements to accelerate recovery for affected customers.
Aug 4, 5:26 PM
identified
After the changes made yesterday, we have observed some improvement to backup success rates however backups are currently still degraded for some M365 services across multiple regions due to API throttling related to the transition from EWS to Microsoft Graph APIs.
Our R&D team is continuing to develop additional improvements to address the backup performance issues.
Aug 4, 2:29 PM
identified
Our R&D team has completed deployment of the configuration changes to SaaS Protection pods in all regions.
Daily backup cadence is now temporarily set to 2x backups per day across the fleet to reduce API throttling and help stabilize backup success rate metrics during the transition from EWS to Microsoft Graph APIs.
Our R&D team is closely monitoring the effects of the changes and expect backup success rates to begin stabilizing over the next several hours.
Aug 3, 9:52 PM
identified
Our R&D team is continuing to deploy the configuration changes to adjust backup frequency from 3x backups per day to 2x backups per day on SaaS Protection pods in all regions and we are continuing to closely monitor backup success rate metrics.
Aug 3, 8:05 PM
identified
Our R&D team has begun deployment of the changes to reduce backup cadence on affected SaaS Protection pods across all regions to 2x backups per day to help stabilize backup success rates further. This change is expected to complete deployment by 20:00 ET (00:00 UTC).
Our R&D team is continuing to closely monitor backup performance as these additional changes are implemented.
Aug 3, 5:34 PM
identified
Our R&D team continues to address backup performance issues affecting some Microsoft 365 services across multiple SaaS Protection pods following the transition from EWS to Microsoft Graph APIs.
To help stabilize backup success rates and reduce API throttling during this migration, backup cadence on affected pods will be temporarily reduced from 3x backups per day to 2x backups per day.
Aug 3, 3:33 PM
identified
Our R&D team is continuing to address the backup performance issues affecting some M365 services on multiple SaaS Protection pods.
In the meantime, they are preparing to temporarily reduce backup cadence on affected pods from 3x backups per day to 2x backups per day to help stabilize backup success rates in all affected regions.
Aug 3, 2:46 PM
monitoring
Our R&D team has released a fix to address the backup performance degradation for some M365 services affecting customers hosted in multiple regions and they are closely monitoring.
Aug 3, 1:30 PM
identified
We are continuing to work on a fix for this issue.
Aug 3, 12:31 PM
identified
We are aware of an issue where some Datto SaaS Protection customers across multiple regions may experience degraded backup performance for some M365 services.
Affected regions:
AUE
CAE
DES
GBE
SG
USE
The Kaseya R&D team has identified the issue and is actively working to restore normal backup performance as quickly as possible.
For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/.
Aug 3, 9:12 AM
July 2026
Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069
Started: Jul 31, 5:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 5, 5:43 PM
identified
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 31, 5:44 PM
Datto RMM (Syrah)-- Datto RMM Agent Detected as Malware Post 15.1.0
Started: Jul 31, 2:27 AM
monitoring
We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent.
We will continue to closely monitor the situation and provide additional updates if necessary.
Thank you for your patience and understanding.
Jul 31, 6:43 PM
investigating
Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
Jul 31, 4:25 PM
investigating
We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.
The Kaseya Engineering Team is investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 31, 2:27 AM
DRMM (Syrah) -- Device Filter "Site Name" criterion ignored, returns devices from all sites
Started: Jul 31, 12:48 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 31, 2:30 AM
investigating
We are continuing to investigate this issue.
Jul 31, 2:04 AM
investigating
We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.
Jul 31, 12:48 AM
Datto SaaS Protection - Backup performance degradation for some Exchange services on pod 'aue1-saas-p1'
Started: Jul 30, 4:34 PM
monitoring
Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented.
Our R&D team is continuing to closely monitor backup performance on the pod.
Jul 31, 3:55 PM
identified
Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.
Jul 30, 5:45 PM
identified
We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 30, 4:34 PM
Datto SaaS Protection - Backup performance degradation for some Teams/SharePoint services on pod 'gbe2-saas-p0'
Started: Jul 30, 3:11 PM
monitoring
Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success rate metrics improve.
Jul 31, 1:55 PM
monitoring
Our R&D team has implemented a fix on pod 'gbe2-saas-p0' to address the backup performance degradation affecting some Teams/SharePoint services and we are closely monitoring the results.
Jul 30, 6:33 PM
identified
The issue has been identified and a fix is being implemented.
Jul 30, 3:33 PM
investigating
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services.
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 30, 3:11 PM
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'
Started: Jul 30, 1:44 PM
monitoring
Our R&D team has implemented a fix to restore account access and have confirmed backups are running.
We are monitoring for any other issues.
Jul 30, 4:26 PM
identified
The issue has been identified and a fix is being implemented.
Jul 30, 3:45 PM
investigating
We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 30, 1:44 PM
Datto SaaS Protection - Service disruption affecting customers hosted on pod 'gbe2-saas-p0'
Started: Jul 29, 10:55 AM
monitoring
Our R&D team has implemented additional changes to address the intermittent account access issues that were still affecting some customers hosted on pod 'gbe2-saas-p0' and backups for all services are continuing to process.
We will be monitoring the pod closely for any other issues.
Jul 29, 5:12 PM
identified
Our R&D team is continuing to address the account access issues still affecting some SaaS Protection customers hosted on pod 'gbe2-saas-p0' as well as monitoring backup performance.
Jul 29, 4:38 PM
identified
Our R&D team has confirmed that backups are currently processing on pod 'gbe2-saas-p0' however they are continuing to address an issue affecting customer account access.
Jul 29, 3:02 PM
identified
Our R&D team is continuing to address the issue and fully restore SaaS Protection services on pod 'gbe2-saas-p0'.
Jul 29, 1:45 PM
identified
Our R&D team has applied a fix to address the issue and they are currently verifying restoration of all services on pod 'gbe2-saas-p0'.
Jul 29, 12:23 PM
identified
We are continuing to work on a fix for this issue.
Jul 29, 10:56 AM
identified
We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services.
The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 29, 10:55 AM
Autotask - Multiple Regions - Inbound emails are not creating tickets
Started: Jul 28, 6:01 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 28, 6:06 PM
investigating
We are aware of a problem where tickets are not getting created from inbound emails.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 28, 6:01 PM
Endpoint Backup v2 - UniView is exhibiting inconsistencies in backup reporting, resulting in inaccurate backup status visibility
Started: Jul 28, 12:52 PM
monitoring
Our R&D team has implemented a fix, and we're seeing improved performance across the affected systems. We're continuing to monitor the environment to ensure the improvements are sustained.
Jul 28, 11:59 PM
investigating
We are continuing to investigate this issue.
Jul 28, 6:04 PM
investigating
We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 28, 12:52 PM
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p2'
Started: Jul 28, 12:47 PM
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'gbe2-saas-p2' remain stable at normal levels.
Our R&D team is continuing to monitor.
Jul 31, 1:58 PM
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are currently stable at normal levels.
Our R&D team is making additional adjustments to the configuration on the pod to further address the issue and will continue to monitor.
Jul 30, 3:48 PM
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' have returned to normal levels.
Our R&D team is continuing to monitor.
Jul 29, 3:20 PM
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are improving after the changes made on the pod earlier today.
Our R&D team is continuing to monitor.
Jul 28, 8:07 PM
identified
Our R&D team has implemented changes on pod 'gbe2-saas-p2' to mitigate the backup performance issues affecting some SharePoint and Teams services.
Jul 28, 6:02 PM
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 28, 12:47 PM
Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2901'
Started: Jul 27, 5:35 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 6:59 PM
identified
The issue has been identified and the R&D team is actively working to resolve it.
Jul 27, 6:16 PM
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 27, 5:35 PM
VSAX - EMEA/APAC - Intermittent 500 errors and offline devices
Started: Jul 24, 1:27 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 24, 8:25 PM
identified
The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA
Those that are online during this change will need to login again as they will be kicked out the system.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for...
Jul 24, 3:46 PM
identified
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.
The Kaseya Engineering Team has identified the issue and working towards a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 24, 1:27 PM
Intermittent 500 Errors in Datto Partner Portal for Backup Products.
Started: Jul 24, 8:47 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 24, 10:06 AM
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 24, 8:47 AM
Microsoft Azure Outage in US West Impacting Multiple Kaseya Products
Started: Jul 23, 3:15 PM
monitoring
A fix has been implemented by Microsoft Azure and we are monitoring the results.
Please refer to the Microsoft Status page here: https://azure.status.microsoft/en-us/status for more details
Jul 23, 6:40 PM
identified
We have identified additional Kaseya Products that rely on Microsoft Azure Infrastructure that are affected by this issue.
Partners using Datto / Unitrends Backup for Microsoft Azure and Datto / Unitrends Endpoint Backup with Disaster Recovery in the US West region will experience issues with Device Check-In, Device Registration, and Back Up.
The Kaseya R&D team are continuing to work with the Microsoft Azure team to resolve this issue and we hope to have updates on a resolution as soon as ...
Jul 23, 6:26 PM
identified
Kaseya R&D are continuing to work closely with Microsoft Azure to resolve this issue affecting the KaseyaOne Portal.
Jul 23, 5:06 PM
identified
We have verified that the KaseyaOne Portal is being impacted by the Microsoft Azure Outage.
Please follow their Status Post as well for updates: https://azure.status.microsoft/en-us/status
Jul 23, 3:49 PM
investigating
We are aware of a problem where the KaseyaOne Portal is not accessible.
The Kaseya R&D Team is investigating the issue.
Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unif...
Jul 23, 3:15 PM
Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully
Started: Jul 23, 1:37 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 12:33 PM
identified
We are continuing to work on a fix for this issue.
Jul 24, 3:49 PM
identified
We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for...
Jul 23, 1:37 PM
Autotask PSA - UK03 - Error Messages Upon Navigating the UI
Started: Jul 23, 8:22 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 23, 8:52 AM
investigating
We are aware of a problem where partners in our UK03 zone are receiving error messages when navigating the UI.
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 23, 8:22 AM
Service Degradation - DES1 DC
Started: Jul 23, 4:17 AM
monitoring
We are continuing to monitor this.
Jul 23, 4:30 AM
monitoring
Service has been restored. All targets in the DES1 data center are now accessible and fully operational.
Apologies for the inconvenience caused.
- Kaseya Cloud Operations Team.
Jul 23, 4:29 AM
investigating
We are currently experiencing service disruption in DES1 DC.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience this may cause.
- Kaseya Cloud Operations Team
Jul 23, 4:17 AM
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2319'
Started: Jul 21, 6:05 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 21, 6:29 PM
investigating
We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 21, 6:05 PM
Datto RMM - Merlot - Slow loading pages across the Web Application, Audit attempts are unsuccessful
Started: Jul 21, 8:55 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 21, 5:14 PM
investigating
The Kaseya R&D Team is currently investigating additional reports on the Merlot platform where pages and functions across the Datto RMM Web Application may load slowly or fail to load.
Thank you for your patience while we are working on identifying and resolving the issue.
Please subscribe to this incident to receive notifications when an update is posted.
Jul 21, 3:09 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 21, 10:06 AM
investigating
The Kaseya R&D Team is currently investigating reported issues on the Merlot platform with pages across the Datto RMM Web Application loading slowly or failing to load.
Device audit attempts have also been observed to be consistently unsuccessful.
Thank you for your patience while we are working on identifying and resolving the issue.
Please subscribe to this incident to receive notifications when an update is posted.
Jul 21, 8:55 AM
Datto RMM - Merlot - Agents going offline
Started: Jul 20, 12:54 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 20, 4:48 PM
investigating
Investigation efforts are ongoing as our teams continue to work diligently on this issue.
Jul 20, 3:22 PM
investigating
We are currently receiving reports of Merlot agents appearing as offline. We are aware of this and we are investigating.
Jul 20, 12:54 PM
Endpoint Backup v2 - Subset of Endpoint Backup v2 assets are experiencing slow or incomplete backups due to 504 Gateway Timeout errors.
Started: Jul 16, 1:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 17, 3:58 PM
investigating
We are aware of a problem where Endpoint Backup v2 assets can experience slow or failed backups due to a "504 Gateway Timeout" error.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 16, 1:59 PM
Datto SaaS Protection - Backup performance degradation for various services on pod multiple pods
Started: Jul 11, 4:07 PM
monitoring
A fix has been implemented and we are monitoring the results. Several pods have shows signs of improvement.
Jul 12, 12:13 PM
investigating
We are aware of a problem where some customers across multiple pods are experiencing backup performance degradation for various services. The affected pods and services are listed below.
'gbe2-pod-0' - SharePoint
'gbe2-pod-1' - SharePoint
'use1-pod-4' - SharePoint
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 11, 4:07 PM
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p0'
Started: Jul 8, 12:37 PM
monitoring
Backup success rates for Teams have returned to normal. All other services continue to backup normally. Our R&D team is continuing to monitor for any other issues.
Jul 17, 2:12 PM
monitoring
Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.
Jul 13, 7:55 PM
monitoring
We are continuing to monitor for any further issues.
Jul 9, 12:24 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 8, 2:05 PM
investigating
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some SharePoint and Teams services.
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 8, 12:37 PM
Datto SaaS Protection - Pod 'aue1-bfyii-2746' is Inaccessible
Started: Jul 6, 1:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 7, 12:38 PM
identified
We are aware of a problem where Pod 'aue1-bfyii-2746' is inaccessible.
The Kaseya R&D Team has identified the problem and are working toward a fix.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 6, 1:33 PM
Uniview - Uniview homepage and assets not currently loading
Started: Jul 3, 5:06 PM
monitoring
After monitoring the deployed fix, the Kaseya R&D team has observed that Uniview performance has returned to normal and is now reliably loading assets again.
We believe this issue to be resolved but will continue monitoring over the weekend to ensure resolution.
Jul 3, 6:34 PM
monitoring
We are continuing to monitor for any further issues.
Jul 3, 5:29 PM
monitoring
The Kaseya R&D team has found the problem and deployed a fix.
They are closely monitoring the situation to confirm resolution.
Jul 3, 5:29 PM
investigating
We are currently aware of a problem where Uniview is not loading assets for some customers.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 3, 5:06 PM
Autotask PSA - UK02 - Workflow Rule Delay and Latency
Started: Jul 3, 1:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 3, 3:18 PM
identified
The issue has been identified and a fix is being implemented.
Jul 3, 3:05 PM
investigating
We are aware of an issue affecting Autotask users hosted in the UK02 zone, resulting in increased latency and delays in workflow rule processing.
The Kaseya R&D Team is actively investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 3, 1:58 PM
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'
Started: Jul 1, 8:18 PM
monitoring
Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.
Jul 1, 8:24 PM
investigating
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 1, 8:18 PM
June 2026
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
Started: Jun 30, 1:26 PM
monitoring
The fix has been implemented on both the Syrah and Vidal platforms.
Jul 1, 10:20 AM
identified
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Jun 30, 1:26 PM
Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint
Started: Jun 29, 4:02 PM
monitoring
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.453.344.0, and the issue should no longer occur as long as the device is on this definition version or la...
Jun 29, 10:47 PM
identified
The issue has been identified and a fix is being implemented.
Jun 29, 7:36 PM
investigating
We are continuing to investigate this issue.
Jun 29, 4:07 PM
investigating
We are aware of a problem where Datto RMM's 15.0.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya R&D Team are investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 29, 4:02 PM
INKY - Internally sent emails are not getting delivered and emails to external recipients are getting delayed
Started: Jun 19, 10:03 AM
monitoring
The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues .
Please work with our support team and provide them with message IDs for review if the issue appears to still persist.
Jun 19, 12:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 19, 10:30 AM
identified
The issue has been identified and a fix is being implemented.
Jun 19, 10:22 AM
investigating
The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients.
Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay.
Please subscribe to this incident to receive update notifications as they become available.
Jun 19, 10:03 AM
Datto Workplace - Service Issue Affecting EU Cell 4, Cell 7, and Cell 16 (404 Error)
Started: Jun 19, 8:51 AM
monitoring
Customers may still experience a delay in email processing while the service is catching up with the queue that formed during the incidents.
Jun 19, 11:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 19, 9:01 AM
investigating
We are continuing to investigate this issue.
Jun 19, 8:56 AM
investigating
We are currently investigating an issue where partners are unable to access the Workplace portal.
Partners in EU Cell 4, EU Cell 7, and EU Cell 16 are experiencing service disruptions and may receive a 404 Error when attempting to access the portal.
Our engineering team is actively investigating the issue and working to restore service as quickly as possible.
Jun 19, 8:51 AM
Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update
Started: Jun 17, 3:27 PM
monitoring
We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices:
UI 15272
Agent #3.17.1.5552
Fixes:
This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled.
The AMSI module remains disabled globally and will be reintroduced through a controlled rollout.
This change does not disable overall EDR protection. It is a temporary mitigation specif...
Jun 19, 12:33 AM
identified
If you are still experiencing issues after rebooting, please contact Kaseya Support to receive a script that can be run on affected endpoints to resolve the issue. A hotfix agent update is in progress and will be released shortly. We will update this page once it is available.
Jun 18, 7:39 PM
investigating
We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority.
What we currently know:
A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing factor to the issue and are working on a resolution.
What you can do right now:
A reboot of the af...
Jun 17, 3:27 PM
Endpoint Backup v2 - Backup Failures
Started: Jun 15, 2:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 24, 1:24 PM
identified
We’re pleased to share that our team will begin rolling out the fix to non-U.S. regions on June 23, 2026 at 06:00 PM UTC, followed by deployment to U.S. regions on June 24, 2026 at 08:00 AM UTC.
We appreciate your patience as we work to ensure a smooth and reliable update experience for all customers.
Jun 23, 5:53 PM
identified
The issue has been identified and a fix is being implemented.
Jun 16, 6:45 PM
investigating
We are continuing to investigate this issue.
Jun 15, 5:31 PM
investigating
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience backup failures due to EOF and AOF errors.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 15, 2:12 PM
Endpoint Backup v2 – Assets Reporting Offline; Backups and Restores Unavailable
Started: Jun 10, 9:10 PM
identified
We are continuing to work on a fix for this issue.
Jun 11, 4:43 PM
identified
We are continuing the rollout of the fixed agent version to production.
Jun 11, 11:32 AM
identified
The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.
We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.
Jun 11, 10:03 AM
identified
The R&D team identified the issue, and developed a fix.
The change is currently being tested before proceeding with the rollout to production.
Jun 11, 8:32 AM
investigating
We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.
There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.
Subscribe to the Kaseya Status Page for up-t...
Jun 10, 9:10 PM
Datto BCDR - Server5673 (Germany Region) - Degraded Node Functionality
Started: Jun 10, 3:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 6:59 PM
identified
We are aware of a problem where BCDR users paired to Server5673 can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 10, 3:44 PM
VSA9 - Partial Service Disruption - US-VSA146
Started: Jun 10, 12:43 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 2:04 AM
investigating
We are experiencing a issues with outbound email on US-VSA146. Our team is working to restore functionality on the instance at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Jun 10, 12:43 AM
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p1'
Started: Jun 8, 1:31 PM
monitoring
The backup cadence on pod 'gbe2-saas-p1' has been restored to 3x daily backups and all services are currently processing new backups normally. Our R&D team is closely monitoring for any issues.
Jul 17, 8:03 PM
monitoring
The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day and backup success rates remain stable. Our R&D team has finished deploying additional improvements to further address the issue and they are actively monitoring the results. Backup cadence will be reverted to 3x daily backups as soon as it is safe and reliable for all customers hosted on the pod.
Jul 2, 6:31 PM
monitoring
The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day. Backups are running normally and backup success rates remain stable. Our R&D team will increase backup cadence to 3x backups per day once it’s safe and reliable for all customers on the pod.
Jun 23, 6:31 PM
monitoring
The backup cadence on pod 'gbe2‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. Backups are running normally and success rate metrics remain stable. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 15, 3:00 PM
monitoring
SharePoint and Teams backup success rates on pod 'gbe2-saas-p1' continue to remain stable at 2x backups per day. Our R&D team is continuing to monitor and the 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 11, 7:46 PM
monitoring
All backups continue to process normally on pod 'gbe2‑saas‑p1' while the backup cadence remains temporarily set to 2x daily backups to maintain high backup success rates. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 10, 2:40 PM
monitoring
Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' have returned to normal and our R&D team is continuing to monitor for any other issues.
Jun 10, 12:48 PM
identified
Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' are improving and our R&D team is continuing to monitor pod performance as it recovers.
Jun 9, 1:19 PM
identified
The backup cadence on pod 'gbe2‑saas‑p1' has been temporarily set to 2x daily backups to maintain high success rates.
The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
The Kaseya R&D Team will continue to monitor pod performance.
Jun 8, 3:37 PM
investigating
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p1' are experiencing backup performance degradation for some SharePoint services.
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 8, 1:31 PM
Datto SaaS Protection - New customer onboarding is unavailable
Started: Jun 5, 2:38 PM
monitoring
A fix for the issue has been deployed and the SaaS Protection onboarding service has been restored.
Jun 5, 3:47 PM
identified
A fix for this issue has been tested and is being prepared for release.
Jun 5, 3:19 PM
identified
We are aware of a problem where Datto SaaS Protection Partners are currently unable to onboard new customers within the Partner Portal and are receiving an error.
The Kaseya R&D Team has identified the issue and they are actively working on a fix.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 5, 2:38 PM
Autotask PSA - LR, UKLR, UK01, UK02, UK03, EU1, DE1 - Intermittent Error Messages
Started: Jun 4, 7:55 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 4, 1:12 PM
identified
Thank you for your patience while we continue to work on a fix for this issue.
A workaround to prevent the error messages has been confirmed. If you navigate within Autotask to the top right-hand corner:
My Account > My Settings > Reset Settings
Please note that when applying this change, many of your current settings will be reset. This includes certain column choosers, notification template defaults, search grid default criteria, and default checkbox/radio button selections.
Jun 4, 10:35 AM
identified
The issue has been identified and a fix is being implemented.
Jun 4, 10:04 AM
investigating
We are aware of a problem where error messages are being experienced when navigating the Autotask PSA UI.
The Kaseya R&D Team is actively investigating this behaviour.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 4, 7:55 AM
Datto Endpoint Backup for PC - Degraded Offsite Performance for Cloud Siris 246891
Started: Jun 3, 1:42 PM
identified
We are continuing to work on a fix for this issue.
Jun 15, 12:47 PM
identified
We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Siris 246891 in the US East region can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 3, 1:42 PM
Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable
Started: Jun 3, 11:25 AM
monitoring
A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.
Jun 3, 1:51 PM
identified
Our R&D team has identified the issue and are actively working to deploy a fix.
Jun 3, 12:42 PM
investigating
We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error.
The Kaseya R&D Team is actively working to address the problem.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 3, 11:25 AM
May 2026
Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-126'
Started: May 29, 6:14 PM
monitoring
Our R&D team has implemented a fix to restore services on node 'use1-bfyii-126' and they are actively monitoring.
May 29, 6:55 PM
investigating
We are aware of a problem where customers hosted on node 'use1-bfyii-126' are experiencing a disruption to their SaaS Protection services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 29, 6:14 PM
Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView
Started: May 27, 1:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 8:22 PM
identified
We are aware of a problem where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
Please note that this issue does not impact backup performance and is limited to a visual display anomaly only.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 27, 1:33 PM
DattoRMM - Vidal - Datto Continuity devices incorrectly reporting offline
Started: May 26, 5:36 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 3:34 PM
identified
We are continuing to work on a fix for this issue.
May 27, 10:33 AM
identified
We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.
The Kaseya R&D Team have identified the issue and are working on a fix
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 26, 5:36 PM
Datto SaaS Protection - Service disruption for customers hosted on pod 'gbe2-saas-p1'
Started: May 24, 5:52 PM
monitoring
Backup success rate metrics on pod 'gbe2-saas-p1' have returned to normal and our R&D team is continuing to monitor for any other issues.
May 27, 3:32 PM
monitoring
Backup success rate metrics on pod 'gbe2-saas-p1' are returning to normal. Our R&D team is continuing to monitor for any other issues.
May 26, 8:11 PM
monitoring
Our R&D team has implemented changes to address the issue affecting customers hosted on pod 'gbe2-saas-p1' and they are monitoring the results.
May 26, 3:43 PM
identified
Our R&D team is continuing to address the current disruption to SaaS Protection services affecting customers hosted on pod 'gbe2-saas-p1'.
May 26, 1:16 PM
investigating
We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'gbe2-saas-p1'.
Our R&D team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 24, 5:52 PM
[Networking] - [DSE] - [DSE Safe Check Preventing users Access]
Started: May 23, 6:51 PM
monitoring
The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 23, 7:41 PM
investigating
We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.
The Kaseya R&D Team are currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 23, 6:51 PM
Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView
Started: May 22, 3:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 26, 12:33 PM
identified
We are aware of a problem where where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 22, 3:15 PM
Issues with payment provider – KaseyaOne & Kaseya Store
Started: May 22, 9:37 AM
identified
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express trans...
May 22, 10:23 AM
investigating
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
May 22, 9:37 AM
[Datto Workplace & Datto File Protection] Users are unable to login
Started: May 21, 8:50 AM
monitoring
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
May 21, 9:05 AM
investigating
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
May 21, 8:50 AM
Datto RMM - v15.0 Cagservice.exe being flagged as malicious by Antivirus Software due to a Microsoft Defender Definition update misclassifying the executable
Started: May 20, 10:51 PM
monitoring
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.451.15.0, and the issue should no longer occur as long as the device is on this definition version or later.
Microsoft currently does not offer an automated way to rev...
May 21, 3:40 PM
identified
The R&D team continues to work with Microsoft counterparts on a path to restore the erroneously quarantined assets, and restore RMM connectivity to affected devices.
May 21, 9:35 AM
investigating
In collaboration with Microsoft, an update has been made to Microsoft Defender Antivirus and other Microsoft antimalware's security intelligence to prevent these false positive alerts on the cagservice.exe for devices running Microsoft antimalware solutions.
Devices running security intelligence version 1.451.15.0 and above have the updated detection logic. If you receive an alert for the cagservice.exe and your device is on version 1.451.15.0 and above, please reach out to our support team...
May 20, 10:51 PM
investigating
The RMM agent underwent an update, causing some devices with antivirus software, mainly Microsoft Defender for Endpoint, to alert on the update behavior and quarantine "cagservice.exe". This alert has been identified as a false positive.
To prevent these alerts on Microsoft Defender for Endpoint for this new RMM agent, please follow these steps:
1. Go to the Security Portal
2. Go to Settings
3. Go to Endpoints
4. Under "Rules" click on "Indicators"
5. Under the file hashes, add the indicat...
May 20, 7:05 PM
investigating
We are aware of a problem where the Datto RMM's "cagservice.exe" is being flagged as malicious by some antivirus software, causing it to be quarantined.
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 20, 4:28 PM
Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
Started: May 20, 3:53 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 20, 5:43 PM
investigating
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 20, 3:53 PM
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
Started: May 18, 8:15 PM
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.
May 19, 12:32 PM
monitoring
Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.
May 18, 10:25 PM
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 18, 8:15 PM
Datto BCDR - Server3921 (US-East) - Degraded Node Functionality
Started: May 18, 3:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 18, 7:46 PM
identified
We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 18, 3:15 PM
Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online
Started: May 15, 9:36 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 15, 2:08 PM
investigating
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
May 15, 9:36 AM
Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'
Started: May 11, 5:39 PM
monitoring
Backup success rates on pod 'usw3-saas-p0' remain stable at normal levels. Our R&D team is continuing to monitor.
May 12, 8:30 PM
monitoring
Our R&D team has resolved the issue and Backup and Recovery services are functioning normally again for customers on pod 'usw3-saas-p0'. We are continuing to monitor.
May 11, 10:46 PM
identified
Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.
May 11, 10:11 PM
monitoring
Our R&D team has implemented a fix to resolve the Backup and Recovery issues affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.
May 11, 6:50 PM
investigating
We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection.
The Kaseya R&D Team is actively Investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 11, 5:39 PM
SaaS Alerts Microsoft Manage Service Interruption
Started: May 11, 5:42 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 11, 6:09 PM
identified
The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.
May 11, 3:12 PM
investigating
We are continuing to investigate this issue.
May 11, 2:39 PM
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
May 11, 10:30 AM
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
May 11, 7:01 AM
investigating
We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.
May 11, 5:42 AM
Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States
Started: May 8, 4:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 7:28 PM
investigating
We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can as...
May 8, 4:12 PM
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
Started: May 5, 2:57 PM
monitoring
Backup success rate metrics for SharePoint/Teams services have returned to normal. Our R&D team is continuing to monitor.
May 7, 12:29 PM
monitoring
We are seeing improvement in backup success rate metrics for SharePoint/Teams services on 'des1-saas-p0'. Our R&D team is working to implement additional changes to address the issue further and is continuing to monitor.
May 6, 1:21 PM
monitoring
Our R&D team has implemented changes on pod 'des1-saas-p0' to address the backup performance degradation and they are monitoring the results.
May 5, 7:55 PM
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 5, 2:57 PM
Datto Workplace AU5 - Agents are unable to connect and sync data; files cannot be created and/or saved in Workplace Online
Started: May 5, 8:27 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 1:50 PM
investigating
The R&D and Infrastructure teams are continuing to investigate the cause of the issue.
May 5, 11:14 AM
investigating
We are currently investigating an issue impacting partners on AU5 cell, where agent connections and file syncs are failing.
Affected partners may see server errors in the Workplace Agent with both versions.
Creating files in Workplace Online may fail with a 404 error.
Opening existing files with the Google Docs integration may fail with an error.
Saving changes to existing files through the Microsoft 365 integragration may silently fails.
Subscribe to the Kaseya Status Page for up to date ...
May 5, 8:27 AM
Datto SaaS Protection - Service disruption for customers hosted on node 'Gbe2-saas-p0-app-2'
Started: May 4, 11:52 AM
monitoring
The Kaseya R&D team has implemented changes to help address the issue and are monitoring the results closely.
May 4, 1:07 PM
investigating
We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed.
The Kaseya R&D Team is investigating the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 4, 11:52 AM
April 2026
Datto SaaS Protection - Service disruption for customers hosted on pod 'cae1-saas-p1'
Started: Apr 30, 10:31 PM
monitoring
Backup success rates on the pod have returned to normal and remain stable. Our R&D team is continuing to monitor.
May 1, 12:36 PM
monitoring
Backup success rates have improved since a fix has been implemented. Our R&D continues to monitor the health of the pod until expected levels are reached.
May 1, 6:32 AM
monitoring
Our R&D team has implemented a fix to address the issue impacting the pod. We are actively monitoring the node for any other issues.
May 1, 5:17 AM
identified
We are aware of a problem where customers hosted on pod 'cae1-saas-p1' are experiencing a disruption to their SaaS Protection services.
Our R&D team is performing maintenance on pod 'cae1-saas-p1' to resolve an issue that was identified. The estimated down time is up to 8 hours.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 30, 10:31 PM
Datto SaaS Protection - Backup performance and access issues for customers hosted on node 'gbe2-bfyii-1225'
Started: Apr 30, 4:38 PM
monitoring
Our R&D team has implemented a fix to address the SaaS Protection account access issues and customers should no longer receive a 504 error when logging in. We are actively monitoring the node for any other issues.
Apr 30, 7:36 PM
identified
We are aware of a problem where customers hosted on node 'gbe2-bfyii-1225' are experiencing degraded backup performance for SharePoint/Teams services as well as receiving 504 errors when attempting to access their SaaS Protection accounts.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 30, 4:38 PM
Datto SaaS Protection - Backup performance degradation for M365 services on pod 'usw3-saas-p1'
Started: Apr 29, 2:30 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 4:37 PM
identified
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' are experiencing degraded backup performance for some M365 services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 29, 2:30 PM
Datto RMM - Zinfandel - Agents going offline
Started: Apr 28, 9:47 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 10:15 PM
investigating
We are aware of a problem where Datto RMM agents, within the Zinfandel platform going offline.
The Kaseya R&D Team is aware and currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 28, 9:47 PM
Datto RMM - Zinfandel: Delayed Jobs
Started: Apr 28, 4:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 4:36 PM
investigating
We are aware of a problem where Jobs on Datto RMM's Zinfandel platform are delayed
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 28, 4:12 PM
VSA10 - Service Degradation for subset of VSA10-US customers
Started: Apr 28, 3:10 PM
monitoring
We are continuing to monitor for any further issues.
Apr 29, 7:59 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 7:10 AM
investigating
Subset of VSA10 US customers may be experiencing degraded performance intermittently, which may impact administrators ability to manage endpoints.
We are aware of the issue and our team is actively working to resolve the same.
We apologize for any inconvenience caused.
- Cloud Operations Team
Apr 28, 3:10 PM
Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-327'
Started: Apr 24, 7:30 PM
monitoring
Backup success rate metrics for node 'gbe2-bfyii-327' have returned to normal levels. Our R&D team is continuing to monitor.
May 19, 8:25 PM
monitoring
Our R&D team has implemented changes to address the backup issues affecting a small subset of customer's services on node 'gbe2-bfyii-327' and will be monitoring for any other issues.
May 19, 4:13 PM
identified
Our R&D team is continuing to address the backup performance issues affecting a small subset of customer's services on the node and backup success rates are improving.
May 14, 7:30 PM
identified
Customer accounts hosted on node 'gbe2-bfyii-327' remain functional and our R&D team is continuing to address the backup performance issues affecting some services.
May 13, 5:50 PM
identified
Our R&D team is aware of some customers hosted on node 'gbe2-bfyii-327' experiencing backup performance issues after the maintenance was completed and the team is working to address it.
May 8, 4:22 PM
monitoring
Maintenance on node 'gbe2-bfyii-327' has been completed and the node is back online. All customer accounts are accessible and backups are running. Our R&D team is continuing to monitor.
May 1, 12:29 PM
identified
Maintenance is still in progress to address a hardware issue found on node 'gbe2-bfyii-327'. We will continue to provide updates from the team as the maintenance progresses.
Apr 29, 2:00 PM
identified
Maintenance on node 'gbe2-bfyii-327' is still in progress. We will continue to provide updates as they become available.
Apr 27, 12:45 PM
identified
Our R&D team is performing maintenance on node 'gbe2-bfyii-327' over the weekend to repair a hardware issue that was identified. There is still currently no ETA on when services for customers hosted on this node will be fully restored. We will provide more updates from the team as they become available.
Apr 24, 7:30 PM
identified
Our R&D team is continuing to address this issue.
Apr 24, 2:15 PM
investigating
We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 24, 1:20 PM
VSA9 - Partial Service Disruption - liveconnect.me
Started: Apr 23, 3:58 PM
monitoring
We are continuing to monitor for any further issues.
Apr 23, 8:00 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 8:00 PM
investigating
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me).
Customers may notice issues accessing LiveConnect on-demand services.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Apr 23, 3:58 PM
Datto AV - Agent is unable to perform actions on MacOS devices
Started: Apr 22, 3:34 PM
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are continuing validation of the fix.
During final testing, we identified an additional issue that needs to be addressed before release. As a result, we are postponing the deployment and now plan to target the next maintenance window tomorrow (April 23rd). We appreciate your patience as we work to fully resolve this issue.
Apr 22, 7:51 PM
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are currently validating the fix. Our team plans to deploy this update during the scheduled US maintenance window at 23:00 CST tonight and will actively monitor the rollout to ensure stability. We will provide confirmation once the release is completed and fully validated. We appreciate your patience as we work to fully resolve this issue.
Apr 22, 6:01 PM
investigating
We are aware of a problem where Datto AV is unable to perform any actions on a MacOS device.
The Datto AV Team is currently investigating this issue and is working to deploy a hotfix to correct this behavior. This is our highest priority issue.
Unfortunately, there is no workaround that can be applied at this time. Please contact support and they can provide further details as well as add your case to the investigation.
Apr 22, 3:34 PM
Service Disruption - BMS US & UK
Started: Apr 20, 3:14 PM
monitoring
We were experiencing service disruption for BMS US and UK from 10:15 AM ET. The services are back operational from 10:39 AM ET.
We are currently monitoring this issue.
We Apologize for any inconvenience caused.
-Cloud Operations Team
Apr 20, 3:14 PM
Incident Update – Datto EDR Portal Access (US Region)
Started: Apr 17, 2:36 PM
monitoring
We have identified the primary contributor to the recent performance issues and have a mitigation in place that will be deployed during the upcoming maintenance window.
The update reduces unnecessary system activity that was creating elevated load and impacting portal responsiveness. Once deployed, this is expected to significantly improve stability.
We are also continuing work on additional infrastructure improvements to ensure the platform can handle increased load more efficiently and ...
Apr 17, 11:31 PM
monitoring
Following our earlier update, we are continuing to monitor the environment and have identified additional infrastructure-related pressure contributing to intermittent latency.
We are seeing elevated system load driven by increased telemetry and system activity, which can create short-lived performance impacts as services recover. Our team is actively implementing changes to reduce this load and stabilize the platform.
We are taking a controlled approach to these changes to avoid further d...
Apr 17, 8:10 PM
monitoring
We are continuing to monitor.
Some partners may still experience a temporary error when attempting to log in or navigate the Datto EDR platform. While service may return to normal on its own after some time, please contact our support team and they can apply a backend workaround that may assist with resolving the issue.
Apr 17, 6:12 PM
monitoring
We experienced a brief issue where some customers in the US region were unable to access the Datto EDR portal. This was due to a temporary service disruption that lasted a few minutes.
The issue has been identified and resolved, and access is now restored. We are continuing to monitor the system to ensure stability. We apologize for the disruption and appreciate your patience.
Apr 17, 2:36 PM
Datto Workplace - Inconsistent File Availability in US Region
Started: Apr 15, 6:14 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 7:31 PM
identified
We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 15, 6:14 PM
Kaseya Quote Manager - Server Error message appearing when accessing Quotes
Started: Apr 14, 3:27 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 4:27 PM
investigating
We are aware of a problem where a server Error message appearing when accessing quotes
The Kaseya R&D Team is currently investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 14, 3:27 PM
Datto BCDR - RLY Remote Access - Inability to Remotely Access a Subset of Devices
Started: Apr 14, 1:10 AM
investigating
We are continuing to investigate this issue.
Apr 14, 1:11 AM
investigating
We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com
Apr 14, 1:10 AM
Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-328263
Started: Apr 10, 7:56 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 10, 1:42 PM
investigating
We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 10, 7:56 AM
Kaseya Quote Manager - Degraded performance and intermittent ability to access Web Application
Started: Apr 10, 2:12 AM
monitoring
We are continuing to monitor for any further issues.
Apr 10, 2:52 AM
monitoring
Our development team has implemented a fix and we are monitoring the results to ensure no further impact.
Apr 10, 2:51 AM
investigating
We are currently investigating impacted performance and access to Kaseya Quote Manager across all regions.
Thank you for your patience as work to resolve this. We will share an update as soon as it is available.
Apr 10, 2:12 AM
Datto Workplace - Latency Issues Affecting Users on US Cells
Started: Apr 8, 2:12 PM
identified
Our engineering team is actively working on a permanent resolution. We’ll provide updates as progress continues.
Apr 23, 8:28 PM
identified
Our engineering team is continuing to investigate a permanent resolution.
Apr 15, 5:38 PM
identified
The Kaseya R&D team continues to actively work toward resolving this issue.
Please note that any latency impact is limited to VFS/V10 agents.
Apr 10, 2:58 PM
identified
Our engineering team has provided a temporary solution to mitigate the latency issue affecting Datto Workplace.
If you wish to implement this workaround, please contact our Technical Support team for assistance with its application.
Apr 8, 2:12 PM
identified
We have identified the root cause of the slow file downloads impacting large projects. The issue is isolated to the server side and does not impact data integrity. A corrective solution is currently under evaluation, and we anticipate providing an updated status early next week.
Apr 3, 5:06 PM
identified
The issue has been identified and a fix is being implemented.
Apr 3, 1:32 PM
investigating
We are continuing to investigate this issue.
Apr 2, 1:02 PM
investigating
We are aware of a problem where Datto Workplace users are reporting elevated latency impacting multiple projects within the U.S. region.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 1, 3:45 PM
Datto BCDR - Inconsistent Remote Device Web Access
Started: Apr 7, 6:16 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 3:06 PM
identified
The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.
Apr 8, 7:07 PM
identified
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 7, 6:16 PM
Datto RMM - All Platforms - RMM Agent cannot be installed due to Certificate errors
Started: Apr 2, 6:25 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 3, 11:43 AM
investigating
We are continuing to investigate this issue.
Apr 2, 9:09 PM
investigating
We are aware of a problem where the Datto RMM agent cannot be installed due to Certificate errors.
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 2, 6:25 PM
Datto AV – Behavioral Detection Update
Started: Apr 1, 4:53 PM
identified
A fix has been developed and this will be released tonight, after 12am(EST) and applied during your next set maintenance window.
Apr 2, 3:03 PM
identified
We are aware of a low-frequency issue where certain legitimate files may be unexpectedly quarantined by a behavioral detection component.
What’s happening
In rare cases, a behavioral detection module may briefly activate during endpoint startup before policy settings are fully applied. During this short window, files that would normally be allowed may be flagged and quarantined.
Customer impact
Low probability, but non-zero
Quarantined files may not generate alerts in the console
Files can...
Apr 1, 4:53 PM
March 2026
Datto RMM - Vidal - Filter loading error "Out of sort memory"
Started: Mar 30, 7:42 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 30, 7:51 PM
investigating
We are aware of a problem where Datto RMM filters on the Vidal platform are failing to load with an "Out of sort memory" error message.
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 30, 7:42 PM
Datto BCDR - Local Virtualization and Verification Will Not Execute Successfully on Windows 2003 and Windows XP 32‑bit Systems
Started: Mar 24, 8:11 PM
identified
Our R&D team has identified the underlying issue and is actively working toward a targeted resolution.
The deployment window is projected to commence upon completion of the current major device release.
In the interim, please utilize cloud‑based virtualization services to ensure continued operational continuity in the event of a Disaster Recovery scenario.
Please note: This issue is currently impacting only a limited subset of the Datto Windows Agent fleet.
Mar 25, 4:24 PM
investigating
We have identified an issue introduced in the latest device software release related to agents running 32 bit versions of Windows Server 2003 and Windows XP where screenshot verification and local virtualization fails to start.
We are currently investigating the issue to determine the cause and potential fix.
In the meantime, we have verified that cloud virtualizations are still functional for any DR scenarios. We will provide more information as it becomes available.
Mar 24, 8:11 PM
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'
Started: Mar 10, 3:29 PM
monitoring
Backup cadence on pod 'des1-saas-p1' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
Jul 2, 6:31 PM
monitoring
Our R&D team has increased the daily backup cadence on pod 'des1-saas-p1' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
Jun 15, 3:27 PM
monitoring
The backup cadence on pod 'des1‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 7:24 PM
monitoring
After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Apr 20, 12:47 PM
monitoring
We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.
Apr 17, 2:03 PM
monitoring
Daily backup cadence on pod ‘des1‑saas‑p1’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 7:55 PM
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
Mar 18, 7:32 PM
identified
Backups remain stable at 2x backups per day and our R&D team is continuing to monitor closely. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Mar 16, 6:35 PM
identified
Backups continue to process normally at 2x backups per day and success rates remain stable. Our R&D team will continue to monitor backup performance on the pod closely over the weekend as they prepare to increase backup frequency to 3x backups per day early next week.
Mar 13, 4:03 PM
identified
Backup frequency on the pod was increased to 2 backups per day again and our R&D team is monitoring closely as backup success rates continue to improve.
Mar 12, 8:01 PM
identified
The R&D team has successfully restored pod stability, and backups are now processing in real time.
They are working to resume the schedule of two backups per day, beginning with the next backup window.
Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.
Mar 12, 11:26 AM
identified
Recent changes made to improve SharePoint and Teams backup performance did not produce the expected results. Our R&D team will be implementing additional mitigation measures over the next 24 hours to further stabilize SharePoint and Teams backups for customers on the pod. As part of this work, we will be temporarily reducing backup frequency for customers from 2x backups per day to 1x backups per day. These adjustments are intended to improve overall system reliability while long‑term enhan...
Mar 11, 8:27 PM
identified
Issues affecting Teams backup performance have been identified and our R&D team is continuing to address the underlying problem affecting SharePoint/Teams backup performance for some customers hosted on the pod.
Mar 11, 4:52 PM
identified
After the changes implemented yesterday, the Kaseya R&D team is working to deploy additional improvements to further address the degraded backup performance affecting some customers hosted on pod 'des1-saas-p1'.
Mar 11, 3:08 PM
monitoring
The Kaseya R&D team has implemented additional changes to help address the issue and are monitoring the results closely.
Mar 10, 7:28 PM
identified
We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Subscribe to the Kaseya Status...
Mar 10, 3:29 PM
July 2025
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
Started: Jul 14, 1:29 PM
monitoring
Backup cadence on pod 'des1-saas-p0' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
Jul 2, 6:31 PM
monitoring
Our R&D team has increased the daily backup cadence on pod 'des1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
Jun 15, 3:27 PM
monitoring
The backup cadence on pod 'des1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 7:23 PM
monitoring
Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 7:54 PM
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 1:45 PM
monitoring
While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 1:11 PM
monitoring
Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 12:43 PM
identified
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 4:59 PM
investigating
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 1:29 PM
May 2025
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
Started: May 30, 2:16 PM
monitoring
Backup cadence on pod 'cae1-saas-p0' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
Jul 2, 6:31 PM
monitoring
Our R&D team has increased the daily backup cadence on pod 'cae1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
Jun 26, 12:44 PM
monitoring
The backup cadence on pod 'cae1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 7:22 PM
monitoring
Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 7:54 PM
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 1:46 PM
monitoring
To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 1, 9:01 PM
monitoring
Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 3:46 PM
monitoring
Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 7:32 PM
monitoring
Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 9, 12:37 PM
monitoring
The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 6, 8:00 PM
monitoring
Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 5, 3:22 PM
monitoring
Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 2, 8:36 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 12:18 PM
investigating
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2:16 PM