Kaseya Inc Outage History
Uptime record, past incidents, and downtime history for Kaseya Inc.
Checking current status...
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| March 2026 | 0% | 1 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 1 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
March 2026
Datto BCDR - Server1405 - Degraded Offsite Performance
Started: Mar 26, 7:26 PM
identified
We are aware of a problem where BCDR assets paired to server1405 in the US-East region can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 26, 7:26 PM
Datto BCDR - Local Virtualization and Verification Will Not Execute Successfully on Windows 2003 and Windows XP 32‑bit Systems
Started: Mar 24, 8:11 PM
identified
Our R&D team has identified the underlying issue and is actively working toward a targeted resolution.
The deployment window is projected to commence upon completion of the current major device release.
In the interim, please utilize cloud‑based virtualization services to ensure continued operational continuity in the event of a Disaster Recovery scenario.
Please note: This issue is currently impacting only a limited subset of the Datto Windows Agent fleet.
Mar 25, 4:24 PM
investigating
We have identified an issue introduced in the latest device software release related to agents running 32 bit versions of Windows Server 2003 and Windows XP where screenshot verification and local virtualization fails to start.
We are currently investigating the issue to determine the cause and potential fix.
In the meantime, we have verified that cloud virtualizations are still functional for any DR scenarios. We will provide more information as it becomes available.
Mar 24, 8:11 PM
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'
Started: Mar 10, 3:29 PM
monitoring
Daily backup cadence on pod ‘des1‑saas‑p1’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 7:55 PM
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
Mar 18, 7:32 PM
identified
Backups remain stable at 2x backups per day and our R&D team is continuing to monitor closely. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Mar 16, 6:35 PM
identified
Backups continue to process normally at 2x backups per day and success rates remain stable. Our R&D team will continue to monitor backup performance on the pod closely over the weekend as they prepare to increase backup frequency to 3x backups per day early next week.
Mar 13, 4:03 PM
identified
Backup frequency on the pod was increased to 2 backups per day again and our R&D team is monitoring closely as backup success rates continue to improve.
Mar 12, 8:01 PM
identified
The R&D team has successfully restored pod stability, and backups are now processing in real time.
They are working to resume the schedule of two backups per day, beginning with the next backup window.
Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.
Mar 12, 11:26 AM
identified
Recent changes made to improve SharePoint and Teams backup performance did not produce the expected results. Our R&D team will be implementing additional mitigation measures over the next 24 hours to further stabilize SharePoint and Teams backups for customers on the pod. As part of this work, we will be temporarily reducing backup frequency for customers from 2x backups per day to 1x backups per day. These adjustments are intended to improve overall system reliability while long‑term enhan...
Mar 11, 8:27 PM
identified
Issues affecting Teams backup performance have been identified and our R&D team is continuing to address the underlying problem affecting SharePoint/Teams backup performance for some customers hosted on the pod.
Mar 11, 4:52 PM
identified
After the changes implemented yesterday, the Kaseya R&D team is working to deploy additional improvements to further address the degraded backup performance affecting some customers hosted on pod 'des1-saas-p1'.
Mar 11, 3:08 PM
monitoring
The Kaseya R&D team has implemented additional changes to help address the issue and are monitoring the results closely.
Mar 10, 7:28 PM
identified
We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Subscribe to the Kaseya Status...
Mar 10, 3:29 PM
July 2025
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
Started: Jul 14, 1:29 PM
monitoring
Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 7:54 PM
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 1:45 PM
monitoring
While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 1:11 PM
monitoring
Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 12:43 PM
identified
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 4:59 PM
investigating
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 1:29 PM
May 2025
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
Started: May 30, 2:16 PM
monitoring
Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 7:54 PM
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 1:46 PM
monitoring
To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 1, 9:01 PM
monitoring
Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 3:46 PM
monitoring
Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 7:32 PM
monitoring
Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 9, 12:37 PM
monitoring
The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 6, 8:00 PM
monitoring
Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 5, 3:22 PM
monitoring
Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 2, 8:36 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 12:18 PM
investigating
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2:16 PM