Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask
View the provider incident record →Current answer
Kaseya Inc experienced a minor incident: Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask. ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
Limited Release
America East
America East 3
America West 2
America West 3
UK 2 (United Kingdom)
Australia / New Zealand
Incident Timeline
Identified
We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request"
The Kaseya Engineering Team have identified the issue and are working on a fix.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering Team have identified the issue and are working on a fix.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 6, 2026 at 9:36 PM UTC
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