IT Glue - North America - Intermittent 403 Errors when accessing IT Glue
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: IT Glue - North America - Intermittent 403 Errors when accessing IT Glue. ServiceAlert observed recovery on Nov 12, 2026.
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Incident Lifecycle
Affected Components
North America Primary Application Services
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 12, 2026 at 4:40 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 12, 2026 at 4:29 PM UTC
Investigating
We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America.
The Kaseya Engineering Team is investigating this issue.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering Team is investigating this issue.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 12, 2026 at 4:11 PM UTC
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