ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI. ServiceAlert observed recovery on Nov 12, 2026.
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Incident Lifecycle
Affected Components
Portal
Incident Timeline
Monitoring
Kaseya has deployed a fix to address the Transaction Failures through the NMI Gateway due to Surcharge settings.
We are currently monitoring the behavior and will provide future updates as they become available.
We are currently monitoring the behavior and will provide future updates as they become available.
Nov 12, 2026 at 1:23 AM UTC
Identified
We are aware of a problem where some users are experiencing transaction failures within ConnectBooster due to Surcharge settings between the ConnectBooster Portal and the NMI Gateway
The Kaseya Engineering Team have Identified the issue are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team have Identified the issue are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Nov 11, 2026 at 11:33 PM UTC
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