DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote
View the provider incident record →Current answer
Kaseya Inc experienced a minor incident: DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote. ServiceAlert observed recovery on Nov 12, 2026.
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Incident Lifecycle
Affected Components
Syrah (APAC)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 12, 2026 at 1:20 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 11, 2026 at 1:36 PM UTC
Investigating
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 11, 2026 at 11:50 AM UTC
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