Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / InboxEU Hosting / InboxAU Hosting / Inbox
resolved
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
investigating
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / InboxEU Hosting / Inbox
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
investigating
We're seeing delays with processing of Bulk Actions. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / OtherEU Hosting / OtherAU Hosting / Other
resolved
All services are presumed to be restored to normal operations. For more information please refer to this status page.: https://status.salesforce.com/incidents/20004433
monitoring
Fin for Salesforce customers may experience issues due to an upstream error. We have confirmation a fix is being worked on and will update here as soon as we know more.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Mobile MessengerUS Hosting / Web MessengerEU Hosting / Mobile MessengerEU Hosting / Web MessengerAU Hosting / Mobile MessengerAU Hosting / Web Messenger
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
investigating
We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Fin intermittent failures responding to first conversation messages
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Fin AI AgentEU Hosting / Fin AI AgentAU Hosting / Fin AI Agent
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Provider resolved: . The notice publication date does not establish the outage start.
AU Hosting / Mobile MessengerAU Hosting / Web MessengerAU Hosting / Fin AI AgentAU Hosting / InboxAU Hosting / PhoneAU Hosting / WebhooksAU Hosting / REST APIAU Hosting / CopilotAU Hosting / TicketsAU Hosting / OmnichannelAU Hosting / Help CenterAU Hosting / Apps and IntegrationsAU Hosting / ReportingAU Hosting / Knowledge HubAU Hosting / OutboundAU Hosting / Other
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating
We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Fin AI Agent
resolved
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption.
There are more details available in the attached root cause analysis document.
identified
We're seeing partial recovery for Fin answering questions.
investigating
We're investigating Fin not answering conversations in the USA hosting region.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Apps and IntegrationsEU Hosting / Apps and IntegrationsAU Hosting / Apps and Integrations
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour.
monitoring
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
investigating
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Inbox
resolved
Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.ai if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating
We believe we have identified the root cause and are currently working through mitigation steps.
Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information.
investigating
We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Fin AI Agent
resolved
Fin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region.
identified
We're investigating Fin being slower than usual to answer questions, in the USA hosting region.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)
minorSource not attested
Last archived state: identified
View archived record details
identified
There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation.
Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions
majorSource not attested
Last archived state: identified
View archived record details
identified
We are investing a high rate of errors in the mobile SDK endpoints and mobile push functionality in the EU and Australian hosting regions.
Login issues
minorSource not attested
Last archived state: monitoring
View archived record details
monitoring
Earlier today at 10:10 UTC many teammates were forced to logout and log back into Intercom. In a small number of cases, server side rate limiting impaired logging back in, causing login loops. We've resolved this issue as of 13:00 UTC. Apologies for any disruption.
Degraded Performance Across Fin and Inbox Services
minorSource not attested
Last archived state: monitoring
View archived record details
monitoring
monitoring
identified
investigating
May 2026
Stale reporting data
minorSource not attested
Last archived state: identified
View archived record details
identified
April 2026
Investigating: Compromised version of intercom-client npm package and intercom-php
