Provider resolved: . The notice publication date does not establish the outage start.
AU Hosting / Fin AI AgentAU Hosting / Inbox
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating
We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.
Provider resolved: . The notice publication date does not establish the outage start.
US Hosting / Mobile MessengerEU Hosting / Mobile MessengerAU Hosting / Mobile Messenger
resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
investigating
iOS users are experiencing login failures when trying to login to Fin - currently investigating root cause
identified
iOS users are experiencing login failures when trying to login to Fin
identified
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.
Provider resolved: . The notice publication date does not establish the outage start.
AU Hosting / Help Center
resolved
The issues with the Help Center in the Australian region are resolved. Apologies for the disruption.
investigating
We're investigating issues with Fin Help Center in the Australia hosting region.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)
minorSource not attested
Last archived state: identified
View archived record details
identified
There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation.
Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions
majorSource not attested
Last archived state: identified
View archived record details
identified
We are investing a high rate of errors in the mobile SDK endpoints and mobile push functionality in the EU and Australian hosting regions.
Login issues
minorSource not attested
Last archived state: monitoring
View archived record details
monitoring
Earlier today at 10:10 UTC many teammates were forced to logout and log back into Intercom. In a small number of cases, server side rate limiting impaired logging back in, causing login loops. We've resolved this issue as of 13:00 UTC. Apologies for any disruption.
Degraded Performance Across Fin and Inbox Services
minorSource not attested
Last archived state: monitoring
View archived record details
monitoring
monitoring
identified
investigating
May 2026
Stale reporting data
minorSource not attested
Last archived state: identified
View archived record details
identified
April 2026
Investigating: Compromised version of intercom-client npm package and intercom-php
