Fin intermittent failures responding to first conversation messages
View the provider incident record →Current answer
Intercom experienced a minor incident: Fin intermittent failures responding to first conversation messages. Resolved on Sep 4, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
US Hosting / Fin AI Agent
EU Hosting / Fin AI Agent
AU Hosting / Fin AI Agent
Incident Timeline
Resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
Sep 4, 2026 at 3:55 PM UTC
Monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Sep 4, 2026 at 3:47 PM UTC
Investigating
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Sep 4, 2026 at 3:16 PM UTC
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