Current answer
Intercom experienced a major incident: Fin failures in Australia region. Resolved on Sep 3, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow Intercom for future changes.
Provider notice timeline
Affected Components
AU Hosting / Mobile Messenger
AU Hosting / Web Messenger
AU Hosting / Fin AI Agent
AU Hosting / Inbox
AU Hosting / Phone
AU Hosting / Webhooks
AU Hosting / REST API
AU Hosting / Copilot
AU Hosting / Tickets
AU Hosting / Omnichannel
AU Hosting / Help Center
AU Hosting / Apps and Integrations
AU Hosting / Reporting
AU Hosting / Knowledge Hub
AU Hosting / Outbound
AU Hosting / Other
Incident Timeline
Resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
Sep 3, 2026 at 2:41 PM UTC
Monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Sep 3, 2026 at 2:38 PM UTC
Investigating
We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
Sep 3, 2026 at 2:29 PM UTC
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