Current answer
Intercom experienced a partial incident: Fin not answering in the USA region. Resolved on Aug 26, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
US Hosting / Fin AI Agent
Incident Timeline
Resolved
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption.
There are more details available in the attached root cause analysis document.
There are more details available in the attached root cause analysis document.
Aug 26, 2026 at 2:49 PM UTC
Identified
We're seeing partial recovery for Fin answering questions.
Aug 26, 2026 at 2:39 PM UTC
Investigating
We're investigating Fin not answering conversations in the USA hosting region.
Aug 26, 2026 at 2:26 PM UTC
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