Customer contact details showing up as "Redacted" in the Intercom Inbox
View the provider incident record →Current answer
Intercom experienced a minor incident: Customer contact details showing up as "Redacted" in the Intercom Inbox. Resolved on Oct 14, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
US Hosting / Inbox
EU Hosting / Inbox
AU Hosting / Inbox
Incident Timeline
Resolved
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
Oct 14, 2026 at 5:55 PM UTC
Investigating
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
Oct 14, 2026 at 5:43 PM UTC
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